[Hiring] Payroll Services Supervisor @OSV

Role Description

The Payroll Services Supervisor is a frontline leader responsible for the day-to-day supervision of a team of payroll employees who process payroll for OSV's customer portfolio on the Workday platform. Reporting directly to the Manager or Senior Manager of Payroll Services, this role bridges individual contributor work and people's leadership.

• Handle escalations, monitor team performance, ensure quality and compliance, and support team member development.
• Must be detail-oriented, customer-focused, and eager to develop leadership skills in a fast-paced environment.

Responsibilities

• Supervise and support a team of payroll employees in the accurate and timely processing of customer payrolls on the Workday platform.
• Serve as the first point of escalation for payroll processing issues, discrepancies, and customer inquiries, resolving or routing to the Manager as needed.
• Review and audit payroll runs for accuracy, compliance, and adherence to customer-specific requirements.
• Monitor daily team workload and task distribution, adjusting priorities to meet deadlines and SLAs.
• Provide real-time coaching and feedback to payroll employees, reinforcing best practices and OSV's service standards.
• Track and report on individual and team performance metrics, flagging trends or concerns to the Manager or Senior Manager of Payroll Services.
• Support the onboarding and training of new payroll specialists, ensuring they are set up for success from day one.
• Partner with the Manager or Senior Manager to implement process improvements that increase accuracy, efficiency, and customer satisfaction.
• Maintain up-to-date knowledge of federal, state, and local payroll regulations and communicate relevant changes to the team.
• Assist with customer communication related to payroll questions, tax matters, and reporting.
• Ensure team adherence to OSV policies, SOC audit controls, and data security standards.

Competencies

• Front-Line Leadership: Demonstrates ability to lead, guide, and motivate a team of payroll employees in daily operations.
• Payroll & Compliance Knowledge: Applies working knowledge of payroll processing, multi-state tax regulations, and Workday functionality.
• Attention to Detail & Accuracy: Reviews payroll with a high degree of accuracy and establishes quality checkpoints.
• Customer Service Orientation: Responds to customer inquiries and issues with professionalism, urgency, and empathy.
• Team Development & Coaching: Invests in the growth of payroll employees through real-time feedback and mentorship.
• Workload & Priority Management: Effectively manages team capacity against competing deadlines and customer needs.
• Communication & Escalation: Communicates clearly with team members, peers, and management.
• Process Improvement Mindset: Identifies inefficiencies in daily workflows and proposes solutions.

Qualifications

• High School Diploma or equivalent required.
• 5+ years of Payroll/Tax experience, with at least 1 year in a lead or supervisory capacity.
• Solid understanding of payroll compliance, tax regulations, and multi-state payroll processing.
• Demonstrated ability to prioritize workload and meet deadlines in a high-volume, deadline-driven environment.
• Strong attention to detail with a commitment to accuracy and quality.
• Excellent communication and interpersonal skills; comfortable coaching peers and interfacing with customers.
• Proficiency in Microsoft Suite.

Preferred

• Associate or bachelor's degree in business, Accounting, or a related field.
• Experience with Workday Payroll; familiarity with other HCM platforms.
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture, upward mobility, and professional development opportunities.