[Hiring] Payroll Services Supervisor @OneSource Virtual

Role Description

The Payroll Services Supervisor will be responsible for supervising the team of payroll employees whose primary responsibilities include:

• Processing, settlement, and fulfillment of payroll
• Customer-facing interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system
• Fulfillment, payroll, managed payroll role, and final settlement activities for multiple companies in an outsourcing environment

The Payroll Supervisor must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role includes:

• Coaching and training the team of payroll employees to ensure the highest level of compliance in a best-of-class payroll environment
• Reporting to the Sr. Payroll Services Manager

This is a tremendous opportunity for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Responsibilities

• Coordinate project activity and act as primary client contact with a focus on maintaining and improving overall customer satisfaction
• Identify issues that impact customer satisfaction and solicit cross-selling opportunities
• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals
• Enhance understanding and implementation of Business Units strategic goals and oversee the use of standard process workflows by the team
• Function as a consultant and business partner to other groups across OSV
• Train and mentor team members and identify development needs across the team, coordinating additional training as needed
• Track various productivity and performance standards to ensure established levels are achieved, especially during critical activity periods
• Serve as an acting backup to the Customer Team Manager, providing leadership, guidance, and direction to team members in the absence of the manager
• Supervise escalated issues and provide direction
• Collaborate with peers to establish best practices
• Evaluate associates on performance and complete annual performance appraisals
• Work in collaboration with associates to establish Individual Development Plans
• Develop and administer corrective action and performance improvement plans
• Oversee workforce supervision, including scheduling and succession planning
• Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units
• Administer company personnel policies in all areas and follow company staffing standards and training recommendations
• Interview, hire, and establish colleague performance development plans; conduct colleague performance discussions
• Provide support, guidance, leadership, and motivation to promote maximum performance

Qualifications

• High School diploma (Required)
• At least 5 years of Payroll / Tax experience
• At least 3 years of people leadership experience
• PC literate, including Microsoft Office products
• Associate degree (Preferred)
• FPC or CPP certification (Preferred)

Competencies

• Excellent oral and written communication, including presentation skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

Benefits

• Values-based culture
• Upward mobility
• Professional development with opportunities of all kinds