[Hiring] Payroll Delivery Associate @Strada

Role Description

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.
• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.
• Where applicable ensure Data Management is performed accurately and on time.
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.
• Proficient in using systems and tools.
• SOC Controls completed on time and with the necessary evidences.
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
• Highlight to Service Manager any deviations from the standard scope of service.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Successful completion of all learning objectives.
• Time Recording to be completed accurately and on time.
• STRADA Security Standards are adhered and followed.
• Contribute to team meetings and raise any issues immediately to your Service Manager.
• Ensure you are up to date with all STRADA HR announcements and communications.
• Build good relationships with all lines of businesses where appropriate.
• Update internal stakeholders, when needed, in a timely and accurate way.
• Participates in projects and activities as needed and assigned.

Qualifications

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint.
• Flexibility to support a global and fast paced environment.
• Attention to detail.
• Excellent written and verbal skills.
• Self-motivated and a willingness to learn.

Requirements

• High school diploma or equivalent.
• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment.
• HRIS knowledge.
• Experience working with HR and payroll data (desirable).

Benefits

• Health coverage.
• Wellbeing programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning opportunities.
• Competitive total rewards package.