[Hiring] Payroll Business Analyst @Safelite

Role Description

The Payroll Business Analyst is a key strategic partner within the Payroll organization, supporting payroll operations, compliance, analytics, and continuous improvement. The Payroll Business Analyst collaborates with Payroll, HR, Finance, Tax, Total Rewards, IT, and external partners to analyze processes, evaluate data, and deliver solutions that improve payroll accuracy, efficiency, scalability, and audit readiness.

This is an individual contributor role focused on hands‑on process analysis, documentation, and execution, with an emphasis on SOPs, controls, KPI development, and operational insights. The role also supports system enhancements and reporting, provides backup coverage for select payroll processing and payroll tax activities, and partners with stakeholders at all levels to guide payroll initiatives, resolve issues, communicate changes, and promote continuous improvement and operational excellence.

What you will do

• Analyze payroll processes, systems, audit findings, ticket trends, and operational data to identify risks, inefficiencies, and improvement opportunities; translate insights into actionable recommendations supporting payroll operations, compliance, and decision‑making.
• Partner with Payroll leadership and cross‑functional stakeholders to gather, document, and validate business and functional requirements; conduct interviews and working sessions to define current‑ and future‑state processes, workflows, controls, and system solutions.
• Create and maintain business requirements, SOPs, process maps, workflows, control documentation, KPIs, dashboards, and reporting to support consistent, scalable, and audit‑ready payroll operations, including identifying opportunities for automation, standardization, and control enhancements.
• Support payroll initiatives and system changes by partnering with project, system, and QA teams; assist with UAT, deployment, adoption, training, job aids, and communications; and support internal and external audits through documentation, testing, issue tracking, and remediation.
• Provide backup support for designated payroll functions, including select payroll processing activities and backup support for Payroll Tax Analyst responsibilities as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• Bachelor's Degree in Business Administration or other related field (Preferred).
• High School Diploma (Required).
• 4-6 years of relevant experience in payroll, business analysis, operational analytics, or a related role (Required).
• 4-6 years of experience supporting large data sets, compliance, audits, or process improvement initiatives (Preferred).
• 4-6 years of experience working with high volume and multi-state payroll environments (Preferred).
• 4-6 years of demonstrated experience identifying inefficiencies, risks, and control gaps and implementing streamlined workflows, standardization, or automation (Preferred).
• Ability to align payroll analysis, improvements, and recommendations with broader organizational goals and compliance requirements.
• Proven ability to partner effectively with HR, Finance, IT, Tax, and other stakeholders to gather requirements and implement payroll solutions.
• Ability to serve as a payroll subject matter resource on enterprise-wide initiatives with multiple stakeholders and competing priorities.
• Strong written and verbal communication skills, with the ability to clearly convey complex payroll concepts to stakeholders and leadership.
• Demonstrated commitment to maintaining the confidentiality and security of sensitive payroll and employee data.
• Ability to analyze complex payroll, system, and operational issues and develop practical, compliant solutions.

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.

Expected Work Location

It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.