[Hiring] Payroll Bureau Pensions Administrator @Civica

Role Description

The Payroll Bureau Pensions Administrator role is a great opportunity for someone who is looking to work closely with customers, solve meaningful challenges, and make a tangible impact through technology. You'll gain exposure to modern SaaS products, work alongside experienced professionals, and have opportunities to broaden your skills across both technical and business areas. Combined with Civica's flexible, inclusive culture and strong focus on career progression, it's an excellent opportunity for someone looking to grow, contribute, and build a long-term career in a company that values both its people and its purpose.

• Maintain Payroll Bureau procedures in general and for each customer.
• Ensure the operational delivery of all customers, focusing on managed services to the agreed customer service levels and as outlined in processing checklists.
• Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data.
• All statutory pension monthly and annual returns are made in a timely manner.
• Calculating employee and employer Pension contributions and adjusting as required.
• Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation.
• Completion of end-of-year activities per customer.
• Involvement with implementation of new allocated customer business or changes to their pension set-up.
• Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements.
• Build up relationships with all contacts, providing outstanding customer service and regular meetings.

Qualifications

• CIPP qualified or interested in completing payroll qualification, sponsored by Civica.
• Experience working with payroll software.
• Great organisational and numeracy skills, working to deadlines and completing complex tasks.
• Knowledge of relevant UK legislation, tax laws and Pension auto enrolment.

Benefits

• ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• ✔ Days of Difference – Up to 3 extra days off for volunteering.
• ✔ Pension Contributions – 5% employer match to support your future.
• ✔ Income Protection – Up to 75% salary cover for long-term illness.
• ✔ Life Assurance – 4x salary tax-free lump sum.
• ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• ✔ Private Medical Insurance – Fast access to private healthcare.
• ✔ Health Cash Plan – Claim back physio, therapies & more.
• ✔ Dental Insurance – Cover for routine & emergency care.
• ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• ✔ Affinity Groups – Join employee-led communities.
• ✔ Bounty Bonus – Refer a friend & get rewarded.

Company Description

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.