[Hiring] Payroll/Benefits Managed Service Specialist @HiBob

Role Description

We are looking to hire an enthusiastic Specialist in US payroll and benefits. You will be responsible for delivering accurate, compliant, and reliable end-to-end payroll support for customers using HiBob’s US payroll solutions. Acting as a trusted operational partner, this role ensures payroll processes run smoothly through:

• Proactive checks
• Expert handling of exceptions
• Close collaboration with internal and external partners

The specialist plays a critical role in:

• Reducing customer effort
• Protecting employee pay accuracy
• Upholding HiBob’s payroll quality standards across every pay cycle

Note: We will only consider candidates who can work EST due to business need.

Qualifications

• Experience in a Managed Services or Bureau environment
• Demonstrable US payroll experience in a fast-paced, multi-client environment
• Strong knowledge of US payroll legislation, Tax regulations, and statutory payments
• Experience handling high-volume payroll processing with accuracy and efficiency
• Proven ability to optimize payroll processes and drive improvements
• Strong analytical skills with the ability to identify payroll discrepancies and anomalies
• Excellent communication skills to explain complex payroll matters clearly to clients and internal teams
• Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions)

Requirements

• Experience in SaaS technology along with Payroll
• Previous experience working with global teams
• Previous experience with Enterprise Customers
• Experience onboarding customers into a new managed service/outsource function
• Experience using tools such as Zendesk, Slack, & Asana
• Experience working with APIs and integrations