[Hiring] Payroll Associate @Bell

Role Description

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.

The Payroll Assistant – Support Centre is responsible for delivering excellent customer service by responding to various payroll-related inquiries and redirecting clients when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.

Job Duties / Accountabilities

• Receiving and resolving payroll-related requests from employees and managers via various channels (email, online, chat, or incoming calls)
• Redirecting requests to the appropriate services or departments when needed
• Performing analyses that may sometimes be complex
• Understanding payroll processing and validation timelines
• Explaining tax slips while complying with laws, government requirements, and collective agreements
• Responding accurately and with integrity to questions about employee compensation
• Taking necessary actions to avoid generating additional losses
• Completing declarations submitted to various government agencies
• Accurately filling out various documents and performing necessary follow-ups
• Ensuring compliance with legal and regulatory requirements
• Understanding and coordinating compensation details
• Clearly and efficiently explaining the various components of payroll for Bell employees and subsidiaries
• Analyzing various reports and making necessary corrections
• Understanding and being able to calculate gross to net salary, vacation pay, etc.
• Maintaining employee satisfaction and trust
• Analyzing and processing requests from various internal and external sources and justifying discrepancies while respecting service agreements
• Producing specific reports, tax slips, and related documents for active employees, those on sick leave, and retirees using various applications
• Interpreting and ensuring compliance with collective agreements and government laws
• Resolving frontline complaints and unusual or complex situations
• Negotiating reimbursement agreements with employees who received overpayments

Qualifications

• Knowledge of payroll compliance legislation
• General payroll knowledge (understanding and ability to explain various payroll laws, pay stubs, tax slips, etc.)
• Experience working in a customer service environment
• Knowledge of English and French required
• Strong organizational, planning, priority management, and time management skills
• Demonstrated integrity, confidentiality, and professionalism
• Recognized ability to work independently and as part of a team as needed
• Excellent interpersonal and collaborative skills
• Ability to work under pressure and meet tight deadlines
• High attention to detail to ensure accuracy of information for clients
• Ability to identify obstacles, take appropriate actions, show initiative and judgment, and propose process improvement solutions
• Ability to work and adapt in a changing environment

Requirements

• Minimum of one year of work experience in a high-volume call center environment
• Completion or near completion of training or equivalent from the Canadian Payroll Association (CPA)
• Experience in time management (time administrator in SAP)
• Intermediate proficiency in MS Excel (VLOOKUP, pivot tables)
• Intermediate proficiency in MS Word
• Knowledge of SAP / ADP-Workforce Now / Dayforce

Benefits

• Comprehensive compensation package including a competitive salary
• Medical, dental, vision, and mental health benefits
• 35% discount on Bell services
• Access to exclusive offers from partners

Company Description

Bell, one of Canada's Top 100 Employers, is focused on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.