[Hiring] Patient Registration Manager @Mass General Brigham

Role Description

Responsible for supervising and managing the patient registration process, ensuring smooth operations, accuracy of information, and exceptional patient experience.

• Lead and manage a team of registration staff, providing guidance, training, and supervision to ensure efficient and accurate patient registration.
• Oversee the patient registration process, ensuring compliance with hospital policies, procedures, and regulatory requirements.
• Implement quality control measures to maintain accuracy and completeness of patient information, verifying insurance coverage, and ensuring proper documentation.
• Utilize and manage registration systems and software, ensuring they are updated, efficient, and support accurate data entry and retrieval.
• Resolve patient inquiries, complaints, or issues related to registration processes, ensuring a positive patient experience.
• Provide ongoing training, coaching, and performance feedback to registration staff to enhance their skills and maintain high standards of service delivery.
• Coordinate with other departments such as billing, finance, and clinical areas to facilitate smooth patient flow and resolve registration-related issues.
• Generate reports related to registration metrics, patient volumes, and operational efficiency, providing insights and recommendations for improvement.

Qualifications

• Associate's Degree in Healthcare Management or related field of study required.
• 3+ years of hospital registration or admissions experience required.
• 2+ years of management experience required.
• Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
• Strong leadership, organizational, and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
• Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
• Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
• Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.

Requirements

• Remote Type: Remote
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $79,560.00 - $115,720.80/Annual
• Grade: 7

Benefits

• Comprehensive benefits package.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.