[Hiring] Onboarding Specialist @eXp World Holdings, Inc.

Role Description

The Onboarding Specialist is a critical operational partner to the International Growth Team, serving as the front-line representative responsible for delivering a seamless, white-glove onboarding experience for agents joining eXp. This role goes beyond transactional processing; the Onboarding Specialist is a strategic contributor who engages early in the agent lifecycle, supports high-volume and high-value transitions, and ensures every agent is fully active, operational, and culturally assimilated into eXp from day one.

How you will make an impact:

• Pre-Onboarding & High-Value Transitions:
  • Engage proactively in pre-onboarding planning for large team or high-profile agent transitions prior to application submission, in coordination with the Growth Team.
  • Support brokerages and teams transitioning into eXp by establishing internal workflows and setting clear expectations from the outset, delivering a white-glove experience that reinforces eXp's value proposition.
• Application Processing & Agent Activation:
  • Initiate and manage the onboarding process upon receipt of application, validating all documentation is complete and country-compliant; coordinate with local compliance officers if applicable per country.
  • Manage the full activation workflow, collect and distribute required forms and contracts, set up agent profiles, trigger transaction platform access, and assign all country-specific tools and resources.
  • Maintain a thorough understanding of eXp's business model, country-specific ICA, and Policies & Procedures to confidently address agent questions throughout the process.
• Agent Communication & Post-Activation Support:
  • Serve as a clear, consistent, and empathetic point of contact throughout the entire onboarding journey.
  • Host country-level onboarding sessions and introductory calls with newly activated agents.
  • Execute structured 30-, 60-, and 90-day post-activation follow-up touchpoints to ensure agents are assimilated, operational, and supported in their early growth.
  • Align agents with the country initial training, ensuring they are oriented on tools, integrated into production workflows, and connected to eXp's company culture.
• Offboarding & Reactivation:
  • Manage the offboarding process in accordance with international & country-specific SOPs and compliance requirements, ensuring all accounts, tools, and access are closed out accurately and documented in a timely manner.
  • Maintain a respectful offboarding experience that reflects eXp's agent-centric values, recognizing that departing agents may return.
  • Own the reactivation process for returning agents, leveraging prior records to deliver a smooth re-entry experience; confirm all country compliance requirements are met before reinstating access.
• Documentation & Records Management:
  • Maintain detailed, accurate notes on all agent interactions; capturing expectations set, commitments made, and follow-up actions required.
  • Ensure a clear documentation trail exists for every agent file in joining and agent detail record system to support team continuity, audits, and future reference.
• Continuous Improvement & Agility:
  • Collect and analyze feedback from agents and internal teams to identify recurring pain points and opportunities to strengthen the onboarding department/role.
  • Translate feedback into actionable recommendations for process, communication, or tooling improvements, presenting findings to leadership on a regular cadence.
  • Follow and uphold International SOPs while collaborating cross-functionally with other departments to drive operational excellence within the country.
  • Embrace an agile mindset, as eXp's operations continue to evolve; this role will evolve with it; a willingness to adapt and contribute positively to a developing team culture is essential.

Qualifications

• Bachelor's degree (Bac+3)
• Experience: 5+ years
• Languages: French native + fluent English

Benefits

• Fully remote environment
• Company provided equipment
• Monthly Technology Stipend

EEO Statement

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.