[Hiring] Onboarding & HR Support Specialist @Imagine360

Role Description

Imagine360 is currently seeking an Onboarding & HR Support Specialist to join our Client Experience team! The Onboarding & HR Support Specialist plays a key role in delivering a smooth, welcoming, and organized experience for new hires from offer acceptance through their first several weeks of employment. This role supports both pre-boarding (offer acceptance to Day 1) and onboarding (Day 1 and beyond), while also assisting with HR administrative projects and day-to-day support.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Pre-Boarding Support (Offer Acceptance → Day 1)
  • Serve as a primary point of contact for new hires once an offer is accepted.
  • Coordinate and track all pre‑boarding steps to ensure new hires are ready for Day 1.
  • Prepare, send, and monitor completion of required onboarding documents and forms.
  • Initiate background checks, verifications, and other pre‑employment requirements.
  • Partner with Talent Acquisition, HR, IT, and hiring managers to ensure systems access, equipment setup, and first‑day readiness.
  • Maintain accurate and timely updates in HR systems and onboarding trackers.
  • Communicate key timelines, expectations, and next steps to new hires in a clear, friendly, and professional manner.
  • Support the new hire preboarding process by preparing offer letters, coordinating background checks, monitoring required documentation, and maintaining communication with new employees to ensure all onboarding requirements are completed prior to their start date.
  • Provide ongoing onboarding support to employees and managers during the initial stages of employment, helping address questions and ensuring a smooth transition into the organization.
• Onboarding & New Hire Experience (Day 1+)
  • Support day‑of‑hire onboarding activities, including orientation logistics and new hire communications.
  • Respond to new hire questions related to onboarding, systems, and general HR processes.
  • Ensure employee records and system access are properly set up and maintained post‑hire.
  • Support ongoing onboarding touchpoints (e.g., check‑ins, surveys, or follow‑up tasks).
  • Help maintain onboarding materials, templates, checklists, and communications.
• HR Administrative & Ad Hoc Support
  • Provide day‑to‑day administrative support to the HR team as needed.
  • Assist with employee data entry and updates in HR systems (e.g., job changes, status updates, documentation uploads).
  • Help with audits, reporting, and basic tracking related to onboarding and employee lifecycle activity.
  • Support offboarding coordination for interns, temporary workers, or contractors as needed.
  • Support cross-functional HR projects related to process improvement, documentation, or employee experience as needed.
  • Maintain confidentiality and accuracy when handling employee data and sensitive information.

Qualifications

• Bachelor's degree in HR, Organizational Psychology, Business Administration, or related field.
• Proven experience in employee experience or engagement roles.
• Strong understanding of HR best practices and organizational culture development.

Requirements

• Excellent communication and interpersonal skills.
• Analytical mindset and ability to leverage data-driven insights.
• Passion for creating exceptional employee experiences.
• Strong organizational and project management skills.
• High level of empathy and ability to foster inclusivity.
• Proficiency in HRIS systems and employee feedback tools is a plus.

Benefits

• Multiple Health Plan Options.
• Company paid employee premiums for disability and Life Insurance.
• Parental Leave Policy.
• 20 days PTO to start / 10 Paid Holidays.
• Tuition reimbursement.
• 401k Company contribution.
• Professional development initiatives / continuous learning opportunities.
• Opportunities to participate in and support the company's diversity and inclusion initiatives.