[Hiring] NHS Pensions Administrator @Civica

Role Description

The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees.

What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery.

• Data input
• Filing, paper and electronic
• Receiving, organising and processing information
• Answering telephones and contacting customers to handle basic client queries
• Producing benefit statements
• Opting members into and out of the scheme
• Processing refund requests
• Guiding members through the retirement process
• Submitting retirement applications
• Gathering and distributing mail
• Assisting the Senior Pensions Administrators with various duties

Qualifications

• Previous experience of delivering excellent customer service, in a customer focused environment
• Experience of working within a customer focused environment
• Working knowledge of Microsoft Excel and Word
• Ability to prioritise and remain calm under pressure
• Accuracy and attention to detail
• Understand the need to follow established procedures
• Ability to use own initiative within a team environment
• A progressive approach to change and improvement
• Ability to think logically and solve problems effectively
• Time Management & Interpersonal Skills
• Methodical & Analytical
• Great attention to detail

Requirements

We Want You to Bring Your Whole Self to Work. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.