[Hiring] Multinational Benefits Implementation Manager @Gallagher

Role Description

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

How you'll make an impact:

• Establish and own efficient and robust process in the support of onboarding MBM’s Global Benefits Management and Global Retirement Oversight clients as well as some key or enterprise GRS clients.
• Leverage technology, and internal resources to ensure the process is thoroughly project managed and robust guidance is provided to the client on the status of the onboarding, MBM’s deliverables and their own commitments in achieving the desired end result.
• Collaborate with and engage US / UK MBM Sales team members and MBM subject matter experts as appropriate during the process, to manage the transition from sales to ongoing delivery in the most efficient and client friendly manner.
• Ensure the clients best interests are kept central to the process.
• Contribute to marketing collateral, to be used in the sales process, which clearly demonstrates the deliverables, KPI’s and ROI achieved through dedicated implementation support.
• Keep up to date with trends and best practices within multinational benefits to ensure knowledge available to the clients during the transition process.
• Support the sales process with contributions to RFP’s and client pitches specific to the implementation process (where appropriate).
• Track and report to the Business Unit Leader, with cc to producer and allocated client manager the implementations that are underway articulating capacity, challenges, areas for improvement, and successes.
• Contribute to trend/ gaps in Intellectual Property (IP), where relevant, from the implementation process for both sales and delivery team members; i.e. key asks from clients, improvements in service delivery amongst the GGN, unalignment in expectation versus delivery.
• Participate in regular team meetings – both sales and service to maintain connectivity on upcoming projects.
• Support adhoc needs in periods of low volume.
• Support the expansion of MBM sales through the domestic teams by leveraging their monthly Practice Area meetings, Quarterly Practice Area Newsletter, Practice Area internal roundtables and sales meetings.
• Enhance relationships with and promote recent wins with domestic benefits, financial, talent and GGB colleagues.
• Coordinate events that allow for training, networking and cross sell opportunities.
• Support fulfillment of the established CIF process for EB alliances.
• Support fulfillment of the MI dashboard.

Qualifications

• Excellent written and oral communication skills
• Excellent project management skills
• Strong people skills
• Strong presentation skills
• Strong analytical, organizational and problem solving skills
• Must be independent, self-motivated and goal oriented
• Proactive approach with attention to detail and proven ability to follow-through
• Experience in employee benefits

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Company Description

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.