[Hiring] Mgr People Systems @CSX Transportation

Role Description

The Manager, People Systems is responsible for the optimization, and ongoing evolution of the Oracle Human Capital Management (HCM) platform, with a strong focus on Oracle’s Redwood User Experience (UX). This role leads quarterly Oracle HCM releases, drives the transition from Responsive UI to Redwood, and enables modern, AI‑powered employee experiences through Visual Builder Studio, Guided Journeys, Oracle Guided Learning, and embedded Redwood AI capabilities.

The role partners closely with Human Resources, Total Rewards, Technology, and external Oracle peers to deliver a scalable and intuitive HCM ecosystem that improves usability, adoption, and operational efficiency while aligning with Oracle’s product roadmap and industry best practices.

Key Responsibilities

• Lead and manage quarterly Oracle HCM Cloud releases, including impact assessments, feature enablement, regression testing, UAT coordination, and change readiness.
• Ensure timely review of Oracle “What’s New” documentation and proactively plan for upcoming Redwood, UX, and AI‑enabled features.
• Maintain system stability, performance, and data integrity within a highly configurable SaaS environment.
• Monitor and interact in Oracle’s Customer Community and Ideas Lab.
• Enable and configure Redwood functionality using Functional Setup Manager, profile options, and required scheduled processes aligning with Oracle’s future state design standards.
• Conduct thorough UAT with a focus on user experience, performance, accessibility, and adoption.
• Manage and oversee Redwood page customizations using Visual Builder Studio (Express and Advanced modes).
• Establish governance, deployment standards, version control, and upgrade‑safe personalization practices.
• Deliver a modern, intuitive, AI‑enabled user experience while minimizing technical debt and customizations.
• Partner with the People Systems team to implement and manage Redwood‑based Guided Journeys to streamline HR processes and improve employee and manager experience.
• Own and administer Oracle Guided Learning, creating in‑application guidance to support onboarding, change management, and continuous adoption.
• Leverage analytics from Guided Learning to identify adoption gaps and optimize content.
• Configure and enable Redwood‑embedded AI features, including AI‑driven recommendations and guided experiences, in alignment with Oracle’s roadmap.
• Partner with stakeholders to identify opportunities where AI can reduce friction, improve decision‑making, and automate manual processes.
• Develop and maintain strong relationships with Oracle peers and client communities to share insights and influence Oracle enhancements.
• Benchmark with other Oracle HCM customers to understand best‑in‑class solutions and challenge the status quo.

Qualifications

• Bachelor’s degree
• 3 years of experience in HRIS/Human Resources Capital Management Systems

Preferred Qualifications

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field
• 5 years of experience in HRIS/Human Resources Capital Management Systems

Knowledge, Skills, and Experience

• Hands‑on experience with Oracle Human Capital Management Cloud.
• Strong knowledge of Redwood UX, Visual Builder Studio, and Oracle’s quarterly release cadence.
• Experience with Oracle Guided Learning, Guided Journeys, and digital adoption strategies.
• Understanding of security roles, data privacy principles, and integration dependencies.
• Experience managing project teams and prioritizing multiple initiatives efficiently.
• Ability to establish governance, standards, and operating rhythms for system enhancements.
• Strong change management mindset with a focus on user adoption and experience.
• Excellent verbal and written communication skills with technical and non‑technical stakeholders.
• Strong influencing skills to drive innovation, challenge legacy practices, and continuously improve user experience.
• Demonstrated experience leading or influencing teams in a matrixed, cross‑functional environment.
• Strong understanding of HR processes, data structures, and security frameworks within a cloud‑based HCM.
• Proven analytical capability with the ability to translate business requirements into effective system designs.
• Ability to manage multiple complex initiatives simultaneously in a fast‑paced, dynamic environment.

Benefits

• Competitive compensation and benefits package.
• Unlimited opportunities for development and growth throughout an exciting and rewarding career.
• Support for financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options.