[Hiring] Manager, Total Rewards @Healthmap Solutions

Role Description

The Manager, Total Rewards is responsible for the strategic and day-to-day management of the Company’s employee benefits, compensation, and payroll functions. This role administers employee programs and benefits that aim to enhance the overall employee experience, including:

• Compensation philosophy
• Recognition programs
• Wellness
• Benefits
• Payroll

The Manager serves as a key partner to HR, Finance, Accounting, HRIS, employees, and external vendors, and is responsible for strengthening processes, controls, systems, and the overall employee experience. This is a hands-on leadership role requiring experience managing compensation, benefits, and payroll operations in a high-growth, multi-state environment. The ideal candidate will be located in EST or CST time zone.

Responsibilities

• Maintain strong knowledge of evolving benefits and payroll legislation, regulations, and industry practices, and proactively recommend changes as needed.
• Partner as a member of a high-performing HR Operations team, working closely with HR, HRIS, Finance, Accounting, and Talent Acquisition.
• Ensure benefit and payroll accruals and expenses are properly established, reviewed for accuracy, and aligned with Accounting.
• Oversee benefits and payroll tracking, reporting, audits, and metrics to support compliance, operational decision-making, and senior management needs.
• Lead the annual 401(k) audit and coordinate Form 5500 filing and other retirement plan compliance activities with the TPA and applicable partners.
• Recommend, evaluate, and modify benefits policies and programs to ensure offerings are competitive, cost-effective, aligned with Company objectives, and compliant with legal requirements.
• Manage benefit plan administration, including eligibility, enrollment, deductions, billing, audits, reconciliations, and issue resolution.
• Oversee benefits vendor management and build strong relationships with brokers, carriers, third-party administrators, and other external partners.
• Develop communication strategies related to benefits offerings, payroll programs, and employee education.
• Manage annual compensation and benefit processes including annual market pricing exercises, salary increase cycles, bonus plan administration, and benefits open enrollment.
• Identify and implement opportunities to improve compensation, payroll, and benefits processes, automation, controls, efficiency, and the employee experience.
• Partner with HRIS and vendors to maintain compensation, payroll, and benefits system configuration, integrations, interfaces, file feeds, deductions, and data accuracy.
• Manage payroll and benefit related employee inquiries and escalations, ensuring timely, accurate, and service-oriented resolution.
• Oversee payroll tax administration and year-end activities, including W-2 processing, corrections, reconciliations, and coordination with payroll vendors.
• Ensure compliance with applicable federal, state, and local wage and hour, payroll tax, withholding, garnishment, and recordkeeping requirements.
• Partner with Finance and Accounting on payroll funding, general ledger reconciliations, accruals, payroll reporting, and resolution of discrepancies.
• Establish and maintain payroll controls, audits, reconciliations, standard operating procedures, and documentation to reduce risk and ensure data integrity.
• Review and approve payroll prior to final submission, ensuring earnings, deductions, taxes, garnishments, benefits, timekeeping, and other payroll inputs are accurate.
• Oversee the end-to-end payroll process to ensure accurate and timely processing of regular, off-cycle, bonus, commission, and other supplemental payrolls.
• Manage and develop payroll team members, providing direction, coaching, performance feedback, workload prioritization, and operational support.
• Lead the day-to-day administration and ongoing strategy of the Company’s employee benefits and payroll programs.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business, Finance, Accounting, or a related field, or equivalent years of relevant work experience.
• Dayforce experience preferred. Experience with backend HRIS configuration from payroll and benefits perspective.
• 7+ years of progressive experience in benefits and payroll administration.

Requirements

• Strong knowledge of benefits, payroll, wage and hour, payroll tax, and employment laws and compliance requirements.
• Experience with Dayforce/Ceridian or a comparable HRIS/payroll platform strongly preferred.
• Being detail oriented with organizational skills is critical to this role.
• Interpersonal communication skills to deal effectively with all levels of the organization.
• Knowledge of applicable federal, state, and local regulations, filing requirements, and compliance obligations affecting employee benefits and payroll.
• A wide degree of creativity and latitude is expected.
• Must have ability to manage deadlines and multiple competing priorities.
• Strong technical skills, systems acumen, analytical ability, and advanced proficiency with payroll and benefits data, reporting, audits, and reconciliations are required.
• Strong problem-solving, root-cause analysis, and process improvement capabilities.
• Ability to handle highly confidential and sensitive employee and payroll information with discretion.
• Strong understanding of payroll accounting, general ledger reconciliation, internal controls, and cross-functional partnership with Finance and Accounting.
• Demonstrated ability to lead, coach, and develop payroll professionals and manage performance in a deadline-driven environment.

Travel

• Limited Travel, scheduled per needs of the business.

Working Conditions

• Sitting: Ability to sit for extended periods stationary or while driving.
• Dexterity/Effort: Repetitive motion for typing and/or texting; good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devices.
• Sense Acuity: Ability to see/read computer monitors or other electronic devices.

Additionally, on-site or at location positions (ex. Mailroom, IT or Admin) may require:

• Lift/Carry/Push/Pull: Occasional movement of equipment, or materials up to 50/75 Pounds.
• Bend/Twist: Occasional bending, twisting, and stooping; occasional need to kneel or crouch.

Additionally, traveling positions (ex. Field Care Navigators or Quality Practice Advisors) may require:

• Sense Acuity: Ability to see/read road signs, maps, and electronic devices; good visual acuity for driving, including peripheral vision and depth perception.
• Environmental: Possible exposure to travel, traffic and/or other outdoor hazards; possible exposure to various weather conditions, including extreme heat, cold, rain, and snow.