[Hiring] Manager of Learning and Development @Compassion International

Role Description

This manager leads a team responsible for fundraising business readiness at Compassion International through the development and delivery of learning solutions, training resources (e.g., videos, job aids, procedures), and quality measures that ensure standardized work across operations.

• The team supports OCMO, GPE, CVG, and select Covenant Partner fundraising needs by providing training and documentation across key areas, including:
  • Relationship Management (Church, Influencer, Donor)
  • Business Support Specialists
  • Trip Leading
  • Marketing operations for mass supporter segments
  • Call center operations
  • Processing teams
• Support includes onboarding, upskilling, Salesforce CRM and fundraising training, field experience preparation, and readiness for new projects, processes, and products.
• This leader ensures teams are prepared to adopt, execute, and sustain operational changes, serving as a bridge between strategy, process improvement, technology implementation, and frontline execution.
• This role reports to the Director of Operational Excellence.
• The Manager oversees readiness strategy, knowledge management, standard work, and sustainment to ensure successful implementation and lasting performance improvements.
• They lead a team focused on operational readiness, documentation governance, performance enablement, and continuous improvement across fundraising and support functions.

Qualifications

• 7-10 years of experience in training or development, including applying learning solutions and documenting standard work to support operational readiness of fundraising teams.
• 3+ years experience leading and managing professional teams.
• Bachelor’s degree or equivalent education, training and/or certification.
• Demonstrated experience leading operational readiness for large-scale business, technology, or process initiatives.
• Experience developing and governing documentation, standard work, knowledge management systems, and operational procedures.
• Experience implementing and sustaining organizational change initiatives.
• Strong technical proficiency with systems and software, with the ability to rapidly learn, adapt, and guide others in doing the same.

Requirements

• Maintains a personal relationship with Jesus Christ.
• Acts as an advocate to raise the awareness of the needs of children.
• Commits to and prioritizes child protection considerations in all decision-making, tasks, and activities across the ministry.
• Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Reports any concerns of abuse, neglect, or exploitation of children through Compassion’s internal reporting process.
• Provides leadership, planning, and consultation to subordinates, executives, and peer management.
• Contributes to or prepares and administers the annual budget and departmental expenses.

Benefits

• Generous paid time off.
• 10% contribution to a 403(b) retirement fund on top of your salary.
• Excellent healthcare coverage.
• Free short-term professional counseling.
• Participate in regular chapel services, prayer groups, and department devotionals.