[Hiring] Manager of Behavioral Health Provider Engagement @WellSense Health Plan

Role Description

Reporting to the Director of Behavioral Health Network Strategy and Provider Engagement, the Manager of Behavioral Health Provider Engagement will be responsible for daily management, coaching and training of a team of Provider Relations Consultants to provide all activities including oversight of department operations, complex issue resolution, provider servicing ensuring all compliance and regulatory requirements are met for the WellSense insourced behavioral health provider network. This position is integral to development of effective relationships with key behavioral health network contacts including but not limited to EOHHS, DHHS, DOI, and specialty providers.

Key Functions/Responsibilities

• Manages a team of behavioral health Provider Relations Consultants and acts as the relationship liaison between WellSense and behavioral health providers, behavioral health trade organizations, EOHHS, DHHS, CMS and DOI leadership.
• Ensures operational issues are managed through cross functional collaboration, avoiding escalation to internal or external stakeholders.
• Coordinates and meets all regulatory reporting requirements.
• Manages and coordinates the resources, responsibilities, processes, and workflows to ensure quality and timely account management support.
• Revise policies, processes, manuals, and documentation to maintain compliance with all regulatory requirements and clinical best practices.
• Develop and report on Key Performance Indicators to ensure provider relationships are being appropriately managed.
• Analyze, synthesize, and interpret trends and data to identify opportunities for process improvement for both provider and internal teams.
• Represent both provider and Plan voice in internal and external stakeholder meetings as well as in meetings related to medical cost management/vendor programs.
• Lead provider communication initiatives in collaboration with Communications, Marketing and Digital Strategy teams.
• Demonstrate knowledge of varying payment methodologies including but not limited to DRG, PCP Capitation, PCP sub-capitation, Fee-for-Service, Per Diem, Per cent of Charges.
• Assists in the development and implementation of action plans related to provider satisfaction results and lead-time surveys.
• Gathers and analyzes competitive intelligence relative to provider network changes and trends in the marketplace.
• Ensures provider compliance with contractual, regulatory and NCQA requirements and standards.
• Ensure initiatives and tasks for provider orientations, trainings, education and service are timely, accurate and appropriate as defined by Plan and provider network is successfully integrated with Plan’s key internal stakeholders.
• Oversee a team of Provider Relations Consultants that will:
  • Manage, track and resolve day to day concerns and/or activities.
  • Support the timely and accurate completion of all reporting requirements.
  • Facilitate resolution of Plan operational issues impacting providers with input from subject matter experts.
  • Manage the activities of complex work processes to achieve program goals.
  • Meet regulatory and accreditation requirements.
  • Exercise independent judgment and communicate effectively with all cross functional teams.
• Develops and maintains territory assignments for provider relations consultants.

Supervision Exercised

• Supervises 5 - 7 staff.

Supervision Received

• General supervision is received weekly.

Qualifications

• Education Required: College Degree (BA/BS) or related field is preferred but not required.
• Experience Required: 3-5 years Healthcare/Provider Relations/Network Management experience required.
• Required Licensure, Certification or Conditions of Employment:
  • Successful completion of pre-employment background check.
  • Must have valid driver’s license and access to a car.

Competencies, Skills, and Attributes

• Understanding of the provider communities served.
• Knowledge of federal Medicare, Medicaid regulations, guidelines and standards is a plus.
• Proven demonstration of effective communication skills (verbal and written), and interpersonal skills to lead and direct the efforts of others, both internally and externally.
• Demonstrated ability to establish, build and maintain relationships with internal and external constituents.
• Strong analytical, research and organizational skills.
• Results oriented mindset and ability to mobilize multiple business areas to reach consensus and decision making.
• Ability to influence others to achieve mutually beneficial outcomes and inspire trust.
• Ability to think and react quickly to address questions and issues while interacting with the provider community.
• Foster an atmosphere of collaboration and teamwork internally and externally.
• Demonstrate initiative, judgment, discretion and ability to operate within politically sensitive framework.
• Ability to be flexible, work independently and manage multiple tasks.
• Demonstrated competence using Microsoft Office products especially Excel; familiarity with FACETS helpful.

Working Conditions and Physical Effort

• Must be willing to travel to meet business needs required.
• Ability to work in fast paced environment.

Compensation Range

$86,500 - $125,500. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensure as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, WellSense offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Note

This range is based on Boston-area data, and is subject to modification based on geographic location.