[Hiring] Manager, Case Management–Customer Investigations @Walmart

Role Description

Manager, Case Management oversees a team conducting complex workplace investigations with a focus on customer allegations of discrimination against Walmart. Responsibilities include:

• Conducting investigations and managing high-risk cases.
• Providing policy analysis and supporting continuous improvement initiatives.
• Leading a team responsible for a high volume of workplace investigations, ensuring compliance with applicable laws and policies.
• Independently handling high-risk, complex cases involving senior management or systemic issues.
• Developing and implementing action plans to address legal obligations, human rights, belonging, and associate experience.
• Reporting on trends and improvement opportunities to senior leadership.
• Developing and delivering training for new investigators and HR professionals.
• Supporting the team in prioritizing and managing complex investigation matters.
• Providing subject matter expertise to various investigative entities.
• Maintaining a professional reputation for neutrality and trustworthiness.
• Building and maintaining templates for specific investigation types.

Qualifications

• Bachelor's degree.
• Minimum 5 years of experience.
• Legal degree an asset.
• Harassment & Discrimination investigation training an asset.

Requirements

• Ability to provide feedback/advice to management regarding workplace investigations, human rights, and harassment.
• Ability to provide advice and direction in the face of ambiguity to business partners.
• Sound judgment in determining appropriate investigations and escalating complex/high-risk matters.
• Ability to accommodate concurrent and significant demands in multiple areas.
• Strong communication skills, both verbal and written.
• Ability to work independently with little to no supervision and manage time effectively.
• Ability to provide guidance to investigators and review complex investigation reports.
• Strong organizational and analytical skills; comfort with building Excel reports and using new technology.
• Ability to work cross-functionally and develop strong relationships across the business.

Benefits

• The pay range for this position is $91,900.00 - $126,390.00, determined based on relevant experience.
• L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00, déterminée en fonction de l’expérience pertinente.