[Hiring] Manager, Associate Relations Investigator @Capital One

Role Description

Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for an individual contributor who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly.

The Manager, Associate Relations – Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.

• Can assess when and how to make tradeoffs between speed and quality; motivated self-starter
• Loves to break down complex problems and artfully push towards a solution
• Exceptionally strong written and verbal communication skills
• Ability to present complex topics in a clear, concise, and compelling manner
• Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
• Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
• Strong sense of when to operate independently and when to seek support on an issue
• Successful candidates must be comfortable and prepared for an 'always-on' video environment

Responsibilities

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
• Act as role model and champion for Capital One Values
• Participate in internal projects that improve investigative processes

Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of Human Resources, Legal or Risk Management experience
• At least 3 years of investigation experience

Preferred Qualifications

• At least 5 years of experience working in a team corporate environment
• At least 5 years of Human Resources or Legal experience, focused on employment investigations
• Human Resources certification
• Experience conducting all types of employment investigations
• Knowledge of employment law and practices

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Salary Information

• Remote (Regardless of Location): $138,100 - $157,700 for Manager, Associate Relations
• Richmond, VA: $138,100 - $157,700 for Manager, Associate Relations