[Hiring] Leave Program Manager @Patterson Companies, Inc.

Role Description

The Leave Program Manager is accountable for the design, implementation, administration, and continuous improvement of leave of absence, disability, paid leave, accommodation, and return-to-work programs while ensuring compliance with applicable federal, state, and local regulations. This role serves as the organization's subject matter expert for leave and accommodation programs, providing guidance on complex cases, overseeing third-party administrators, and driving enterprise-wide process enhancements. This role leads cross-functional initiatives that improve program effectiveness, employee experience, compliance, and operational outcomes.

• Accountable for the design, implementation, administration, and ongoing evaluation of leave of absence, disability, paid leave, accommodation, and return-to-work programs to ensure regulatory compliance, operational effectiveness, and a positive employee experience.
• Serve as the enterprise subject matter expert for protected leave, disability, accommodation, and return-to-work programs, providing consultation and direction on highly complex cases, escalated issues, and policy interpretation.
• Lead the oversight and vendor management of third-party administrators, establishing service expectations, resolving escalated issues, monitoring compliance, and driving continuous improvements in service delivery and program outcomes.
• Develop, maintain, and update leave-related policies, procedures, and program documentation, ensuring alignment with changing federal, state, and local laws and organizational objectives.
• Partner with Human Resources, Legal, Payroll, Risk Management, Operations, and other stakeholders to implement compliant and effective leave and accommodation solutions that balance employee needs with business requirements.
• Analyze program data, trends, regulatory developments, and operational metrics to identify risks, recommend strategic improvements, and implement solutions that enhance compliance, employee support, and organizational effectiveness.
• Direct the development and administration of return-to-work and workplace accommodation programs, promoting timely and sustainable employee reintegration while reducing lost work time and supporting workforce productivity.
• Provide guidance, coaching, and technical expertise to team members, managers, and HR partners regarding leave administration processes, regulatory requirements, and best practices.
• Comply with Company and department policies and standards; performs other duties as assigned.

Qualifications

• Bachelor's Degree in Human Resources, or a related field, or equivalent education and/or experience.
• 7 years of progressive experience in leave of absence, disability, accommodation administration, or related benefits experience.
• 5 years of experience administering multi-state short-term disability, long-term disability, and state paid leave programs.
• Experience working with an outsourced leave management program or third-party administrator supporting leave and accommodation requests.

Requirements

• Proven experience interpreting and applying federal and state leave, disability, and accommodation regulations, including FMLA, ADA, COBRA, ERISA, HIPAA, ACA, state paid leave programs, and related compliance requirements.
• Ability to interpret complex regulations, assess risk, and make sound decisions to resolve sensitive employee situations.
• Excellent written and verbal communication skills with the ability to explain complex policies and requirements to diverse audiences both internally and externally.
• Demonstrated ability to build collaborative relationships and influence outcomes across multiple functions.
• Ability to analyze data, identify trends, and develop data-driven recommendations.
• Strong problem-solving and conflict-resolution skills with a focus on achieving timely and practical solutions.
• Demonstrated experience leading complex projects, managing competing priorities, and executing initiatives; experience leading program improvements, implementations or vendor transitions.
• Demonstrated discretion, professionalism, and ability to handle highly sensitive and confidential information.

Preferred Licenses and Certifications

• Professional certification in Human Resources, Benefits, Disability Management, or Leave Administration (e.g., SHRM, HRCI, CLMS, CDMS).

Physical and Cognitive Demands

• Communicate/Hearing: Frequently
• Communicate/Talking: Frequently
• Learn New Tasks or Concepts: Frequently
• Make Timely Decisions in the Context of a Workflow: Frequently
• Complete Tasks Independently: Constantly
• Maintain Focus: Constantly
• Remember Processes & Procedures: Constantly
• Stationary Position (Seated): Constantly
• Vision: Constantly
• Hand/Eye Coordination: Occasionally
• Bend: Rarely
• Complete Tasks in a Noisy Environment: Rarely
• Feeling/Grasping/Handling: Rarely
• Move/Traverse: Rarely
• Repetitive Motions: Rarely

Working Environment

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.
• Remote: This position primarily completes work from a remote setting, most commonly, a home office.

Travel Requirements

• This position does not require travel.

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Compensation

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$85,500.00 - $113,966.67

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.