[Hiring] Leave of Absence Specialist @Cadence Solutions

Role Description

We're hiring a Leave of Absence Specialist to run the day-to-day operations of our leave program across Cadence Health and Cadence Solutions. On the People Success team, you'll support frontline managers and exempt and non-exempt employees with clear guidance, timely follow-up, and accurate case administration. You’ll manage a high-volume, multi-state leave caseload, with a particular focus on our non-exempt and clinical workforce, partnering closely with managers, Payroll, and Benefits to coordinate intermittent absences, pay impacts, and return-to-work transitions.

This is a hands-on, operational role for someone who knows FMLA, ADA, and state leave requirements well. You'll own leave-related employee tickets in our ticketing system and HRIS, and coordinate with leave and disability vendors. You'll work with Payroll, Benefits, and People partners to keep cases moving from intake through return to work, resolving routine questions under established policy and escalating matters that need a leadership or accommodation decision.

Key Responsibilities

• Leave case administration
  • Own day-to-day leave case administration from intake through closure, including eligibility review with the leave administrator, documentation follow-up, status tracking, extensions, and return to work.
  • Coordinate vendor determinations and escalate decisions outside delegated authority.
  • Coordinate FMLA, state and local leave, military leave (USERRA), and company leave programs with vendors and internal partners.
  • Track continuous, intermittent, and reduced-schedule leave, ensuring accurate time records, pay codes, and payroll inputs for exempt and non-exempt employees.
  • Coordinate overlapping leave programs, PTO, salary continuation, disability benefits, state paid leave, and benefit deductions with vendors, Payroll, and Benefits.
  • Coordinate return-to-work dates and documentation, and route restrictions, extension requests, and leave exhaustion to People Success leadership.
• Employee tickets and manager support
  • Own leave and assigned accommodation tickets from intake through resolution, including triage, responses, case notes, and closure within service standards.
  • Explain leave steps, documentation, vendor responsibilities, and pay and benefits impacts in plain, empathetic language.
  • Guide frontline managers on leave dates, intermittent absences, scheduling coordination, and return-to-work steps.
  • Resolve routine questions independently, and escalate complex issues with a concise summary of the case.
• Vendor coordination and system accuracy
  • Serve as the internal operational contact for third-party leave administrators and disability carriers.
  • Monitor vendor cases and deliverables, including determinations, notices, and certifications.
  • Maintain accurate leave dates, case status, employee records, and approved payroll inputs across leave administration platforms and the HRIS.
  • Support vendor and HRIS transitions by validating active cases and tracking open handoffs.
• Accommodation support and confidentiality
  • Support the ADA and PWFA interactive process by coordinating intake and employee communications.
  • Coordinate approved accommodations with managers and track implementation and review dates.
  • Identify leave cases that may require accommodation review and route them to People Success leadership.
  • Maintain confidential, audit-ready case records and medical documentation.
  • Conduct periodic case and data audits, track required notices, documentation, and deadlines.
• Daily workflows and reporting
  • Maintain case trackers, checklists, response templates, and employee guidance.
  • Report regularly on active cases, incoming tickets, backlog and aging, response times, and unresolved payroll issues.
  • Prioritize by required deadlines, employee needs, and payroll timing.

Qualifications

• 3+ years of hands-on leave administration experience.
• Strong practical knowledge of FMLA, ADA, PWFA, USERRA, and state leave and disability requirements.
• Experience managing a high-volume leave caseload supporting non-exempt and clinical or other shift-based employees.
• Experience with employee ticketing tools, leave management platforms, and an HRIS.
• Strong organization, attention to detail, and follow-through across competing deadlines.
• Clear, empathetic communication and the ability to explain complex processes simply.

Preferred Qualifications

• Experience in healthcare or another environment with frontline, shift-based employees.
• Experience with Unthread, TriNet, Sparrow, Hartford, Lincoln, or Rippling.
• Experience supporting vendor transitions or an HRIS implementation.
• CLMS certification or a comparable leave administration credential.

Benefits

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*Benefit offerings may vary depending on job profile, job level and worker type.