[Hiring] Leave Administrator @Sparrow

Role Description

As a Leave Administrator on Sparrow’s Customer Experience team, you will take charge of the behind-the-scenes paperwork and correspondence essential in managing employee benefits claims. Working collaboratively with our customer-facing team, your role will ensure the accurate completion and timely submission of all benefits claims. Your active involvement in team meetings will drive process improvements and issue resolutions.

• Foster collaboration with external administrative counterparts through diverse communication approaches, such as phone calls and emails.
• Manage the flow of necessary leave paperwork, handling multiple concurrent leaves with finesse.
• Document and convey all claim escalations to designated team members.
• Thrive in a fast-paced environment by adeptly handling multiple tasks in quick succession.
• Maintain and optimize internal systems and processes for maximum efficiency.
• Stay informed about new state programs and processes.

Qualifications

• 1-3 years of relevant administrative work experience.
• Comfortable working with and learning new tech systems.
• Comfortable working and communicating in a remote-first environment.
• Strong organization skills and attention to detail.
• Excellent verbal and written communication skills.
• People oriented with a high degree of empathy, interpersonal intuition, and strong active listening skills.
• Openness to learning and adaptability.
• Ability to anticipate needs.
• Handling confidential information with appropriate care.

Requirements

• This is a full-time, hourly, non-exempt position.
• Compensation ranges from $17.97 to $22.21 per hour based on your legal state of residence.

Benefits

• Impactful work supporting employees during critical times.
• Diversity of experiences within the team.
• Resources and scale of a fast-growing venture-backed company.