[Hiring] Injury Management Specialist @Disability Management Institute

Role Description

The Injury Management Specialist (IMS) will partner with our clients through proactive management of workers' compensation claims. The incumbent will maintain and develop positive client relationships by providing exceptional service with a focus on facilitating and promoting an early and safe return to work. Key accountabilities include:

• Coaching employers to refine their claims reporting process
• Building Stay at/Return to Work programs
• Influencing Case Managers to progress complex or stalling files
• Seeking out cost relief opportunities

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

What to Expect in Your First 3 Months:

• Within 30 days:
  • Coordinate introduction to portfolio of employers and review all their active claims to develop a strategy
  • Understand and prioritize the importance of identifying RTW opportunities with ERs early on in claims
  • Familiarize yourself with the Referral process for RTWS and EDMP clients
  • Familiarize yourself with WorkSafeBC’s policies and how to apply these policies to any active and/or incoming claims
• Within 60 days:
  • Develop relationship with employers to understand their unique challenges and determine if modified duties are available
  • Possess a comprehensive understanding of the appeals process and templates
  • Maintain a caseload with intent for recovery at work
  • Provide ongoing management of active claims and ensure accountability of all parties in the recovery and RTW process
• Within 90 days:
  • Educate workers and employers on their responsibilities, obligations under the WCB Act and related policies
  • Develop, understand, and demonstrate the value proposition to our clients
  • Develop an understanding of the Experience Rating Assessment and Annual Reports

What You'll Be Doing

• Proactively collect and evaluate relevant information and documentation from workplace parties
• Contact employees within 24 hours of receiving report of Injury Form, explaining the role of DMI, and collects pertinent information
• Prepare and submit Form 7 to WCB for lost time injuries and medical aid
• Communicate with WCB, employer and workers on a regular basis
• Chart communication in Disability Management System
• Proactively manage a caseload through early intervention
• Assist workers and employers to develop return to work plans
• Review WCB correspondence and determine next steps
• Liaise with the provincial Workers’ Compensation Boards
• Provide claim updates to clients as required

Qualifications

• Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline
• 2–3 years of experience in customer service or a related field
• Good understanding of WCB policy and practices is an asset but not required
• Experience in disability management or return to work is an asset but not required
• Well-developed communication, analytical, and multitasking skills

Critical Competencies

You will succeed in this role if you are:

• A Case Management Outcomes Achiever
• A Case Management Quality Champion
• An Effective Communicator
• A Service Delivery Driver
• A Subject Matter Expert

Compensation

At the time of this posting, the estimated annual base salary for this position is $60,000–$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training.

Benefits

• Generous paid time off including 3 weeks minimum vacation
• 26 long weekends a year through our much-loved Happy Friday program
• Flexible work options including remote and hybrid schedules
• Extended health and dental benefits
• RRSP matching
• Wellness support, including comprehensive mental health resources
• Clear career paths and personalized learning

Belonging Starts Here

Diversity, inclusion, and belonging aren't just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.