[Hiring] Human Resources Coordinator @Sacramento Public Library

Role Description

The Sacramento Public Library is hiring for a Human Resources Coordinator position. This journey-level HR generalist role provides professional-level coordination, analysis, and program support across a broad range of human resources functions, working in partnership with HR leadership and HR Partners on more complex or sensitive matters.

The Human Resources Coordinator (HR Coordinator) provides journey-level HR generalist support across key HR functions, including:

• Benefits and leave administration
• Employee and labor relations support
• Training and development coordination
• Classification and compensation support
• Talent acquisition
• Performance management support
• Compliance
• Workforce administration

The HR Coordinator exercises independent judgment in:

• Researching and analyzing HR issues
• Interpreting established policies, procedures, labor agreements, and applicable employment laws
• Preparing information and recommendations
• Providing guidance to employees, supervisors, managers, HR peers, and external partners on routine to moderately complex HR related matters

The position supports consistent, compliant, and effective HR service delivery and escalates complex, high risk, or precedent setting matters to HR Partners or HR leadership as appropriate.

Examples of Duties

• Benefits and Leave: Administers and supports benefits and leave programs; interprets established laws, policies, and procedures; provides information and guidance to employees and supervisors regarding eligibility, requirements, and processes; coordinates documentation and timelines; and supports compliance with FMLA, CFRA, ADA, workers’ compensation, and related regulations, escalating complex cases as appropriate.
• Classification and Compensation: Supports classification and compensation activities by gathering and reviewing job information, researching comparable classifications and compensation data, analyzing organizational needs, and preparing summaries and preliminary recommendations for review by HR Partners or leadership.
• Compliance and Policy: Applies established HR policies, procedures, collective bargaining agreements, and federal, state, and local employment requirements; research policy and compliance questions; prepares information, reports, and draft guidance; and supports consistent application across the organization in consultation with HR Partners or leadership.
• Employee Relations: Provides support on routine to moderately complex employee relations matters, including performance concerns, documentation, workplace concerns, grievance preparation, and conflict resolution; research issues, organizes records, documents findings, and prepares recommendations for review by HR Partners or leadership.
• Labor Relations and Workforce Administration: Supports labor relations and workforce administration by researching contract and policy questions, preparing reports and documentation, coordinating workforce transactions, supporting grievance and disciplinary processes, and helping ensure workforce actions are administered consistently and in compliance with applicable requirements.
• Performance Management and Organizational Support: Provides guidance and support to supervisors and managers on performance management processes, evaluation practices, documentation standards, and employee development resources; coordinates related processes and refers complex performance or conduct matters to HR Partners or leadership.
• Program Evaluation and Service Delivery: Reviews HR programs, workflows, data, and service delivery practices; identifies trends and opportunities for improvement; prepares reports and recommendations; and supports implementation of process improvements that enhance employee experience, compliance, and operational effectiveness.
• Talent Acquisition: Coordinates and supports recruitment activities in partnership with hiring managers and HR staff; reviews staffing needs, supports recruitment planning, screens applications, coordinates interview and selection processes, and provides guidance on fair, consistent, and compliant hiring practices.

Qualifications

• Any combination of equivalent education and experience that could likely provide the required knowledge and abilities is qualifying.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred, or equivalent experience.
• 2 years of increasingly responsible professional human resources experience involving support for two or more HR functional areas, such as benefits and leave administration, recruitment and selection, employee relations support, labor relations support, classification and compensation support, compliance, performance management support, training coordination, or workforce administration.
• Experience researching, interpreting, and applying established HR policies, procedures, collective bargaining agreement provisions, and employment-related laws and regulations (i.e., FMLA, ADA, COBRA, and ACA) to routine or moderately complex HR matters.
• Experience using HRIS, applicant tracking, reporting, spreadsheet, and document management systems to research information, maintain accurate records, prepare reports, and support HR service delivery.

Preferred Qualifications

• HR experience in the public sector and/or a unionized environment.
• Professional certifications such as PHR, SHRM-CP, CCP, or related credentials.

Skills and Abilities

• Excellent verbal and written communication skills.
• Maintain strict confidentiality.
• Effectively and efficiently organize, track, and maintain personnel records and other relevant documentation.
• Research, analyze and present complex information.
• Establish and maintain effective working relationships with other staff and work as a team.
• Understand the customer’s needs and deliver services by focusing on the customer.
• Take initiative to ensure positive and successful customer experience by contributing to finding solutions, regardless of assigned responsibility.
• Respond to customers and address customer complaints/problems in a timely, accurate, courteous, respectful and friendly manner.
• Possess attention to detail and follow through on tasks effectively and efficiently.
• Establish priorities and organize workload effectively and efficiently while paying attention to detail and complete assignments under pressure.
• Maintain a pleasant and productive working atmosphere.
• Keep relevant parties informed of all major issues and recommend changes as appropriate.

Working Conditions

• Work occurs in a normal office environment with acceptable lighting, temperature and air conditions.
• Occasional light lifting of materials up to 20 pounds and sitting for extended periods of time viewing a computer monitor and detailed data.
• Requires repetitive motion in the operation of a computer.
• Position requires frequent verbal communication, talking, hearing, sitting, reaching, keyboarding and repetitive motion of hands/wrists, and handling.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, meeting and training rooms.
• May occasionally have to deal with angry or hostile individuals.