[Hiring] Human Resources Associate Relations Partner @Upstream Rehabilitation

Role Description

Join Upstream Rehabilitation where your work makes a real impact! As a Human Resources Associate Relations Partner, you’ll serve as a trusted advisor to leaders within your assigned region, providing guidance on associate relations, employment policies and regulatory compliance.

In this role, you’ll support leaders on moderately complex employee relation matters, offer clear interpretation of policies and practices, and partner with legal resources as needed to ensure alignment with state and federal employment laws, all while advancing Upstream’s mission, vision, and values.

What You’ll Do:

• Serve as a primary Associate Relations partner, advising leaders on performance management, corrective action, policy interpretation, and employee concerns.
• Coach and counsel leaders on effective associate management practices, including performance improvement plans and disciplinary actions.
• Investigate and resolve moderately to highly complex associate relations matters (e.g., performance issues, policy violations, harassment, discrimination), recommending appropriate and compliant courses of action.
• Partner closely with HR Business Partners, operational leaders, and legal counsel to ensure consistent, fair, and legally sound outcomes.
• Provide guidance on federal and state employment laws, helping leaders navigate compliance with confidence.
• Support a safe, respectful, and compliant workplace by promoting best practices, confidentiality, and adherence to company policies.
• Contribute to associate relations training, policy updates, and continuous improvement initiatives as needed.
• Other projects and duties as assigned.

Qualifications

• High school diploma or GED.
• 5+ years of progressive Human Resources experience, with at least 2 years focused on Associate Relations.
• Strong working knowledge of employee relations, performance management, corrective action, and federal and state employment laws.
• Demonstrated ability to coach and advise leaders on complex associate relations issues using sound judgment and discretion.
• Ability to assess risk, analyze situations, and provide clear, practical recommendations aligned with company policies and legal requirements.
• Strong written and verbal communication skills, with excellent organizational and time‑management abilities.
• High level of integrity, confidentiality, and professionalism when handling sensitive matters.
• Proficiency with Microsoft Office Suite or similar business tools.
• Ability to travel up to 50%, as business needs require.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience (Nice to Haves).
• SHRM‑CP or SHRM‑SCP certification (or willingness to obtain within one year) (Nice to Haves).
• Experience supporting Associate Relations in a multi‑state or fast‑paced organization (Nice to Haves).
• Experience partnering with Legal and HR Business Partners on complex employee relations matters (Nice to Haves).

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• 100% employer paid medical health insurance premium option available.
• Dental and Vision insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Supportive team and leadership invested in your success.

Company Description

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.