[Hiring] Human Resource Solutions Specialist @PuzzleHR

Role Description

The Human Resource Solutions Specialist supports and executes core HR and HRIS functions for clients, serving as a key partner in delivering both tactical HR support and system-based solutions. This role collaborates with internal teams and clients to ensure HR programs and system configurations are aligned, compliant, and optimized.

The Human Resource Solutions Specialist owns a range of HR processes, system administration activities, and project-based work, while also contributing to client-facing initiatives and ongoing support. This role plays a critical part in enhancing the client experience through efficient execution, problem-solving, and continuous improvement.

Job Duties

• HR Operations
  • Facilitate HR processes, including handbook creation, job descriptions, compensation analysis, and compliance-related tasks.
  • Conduct client interviews and partner with HR Primary to develop and finalize employee handbooks.
  • Complete Forms I-9, verify documentation, conduct audits, and maintain accurate employee records.
  • Reconcile benefits statements and assist with benefits-related administration.
  • Support recruitment coordination, including tracking candidate status in HRIS systems and managing follow-up communications.
  • Perform general administrative and clerical tasks, including preparing client and employee correspondence.
• HRIS & System Support
  • Configure, maintain, and troubleshoot HRIS platforms (including Paylocity, ADP, Paycor, and similar systems).
  • Execute system configuration updates to support HR, payroll, and benefits programs.
  • Perform system audits, testing, and diagnostics to ensure data integrity, accuracy, and functionality.
  • Identify and resolve system errors, data discrepancies, and integration issues; escalate when necessary.
  • Support system implementations and ensure successful system alignment with client HR programs.
• Client & Cross-Functional Support
  • Engage directly with clients as needed to support HR initiatives, system solutions, and issue resolution.
  • Participate in client-facing meetings to support HR and system-related discussions, initiatives, and deliverables.
  • Collaborate with internal teams, including HR, Sales, and Managed Services, to ensure successful outcomes and identify opportunities for additional services.
• Continuous Improvement
  • Identify and implement process and system improvements to enhance efficiency, scalability, and user experience.
  • Support ongoing optimization of workflows, automations, and service delivery models.
  • Perform other related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Ability to function effectively in a fast-paced and sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and problem-solving skills, particularly related to HR systems and data.

Requirements

• Bachelor’s degree in Human Resources or related field and/or equivalent experience.
• At least two (2) years of related experience preferred.
• Hands-on experience with HRIS platforms such as Paylocity, ADP, Paycor, or similar systems required.
• Experience supporting system configurations, audits, or implementations preferred.
• SHRM-CP credential preferred.
• Payroll and benefits experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in or facilitate video conferences and virtual meetings.