[Hiring] Human Resource Generalist @Children's Minnesota

Role Description

The HR Generalist supports the administration of all HR services. Responsible for leave of absence and benefits administration and delivering exceptional customer service to our employees, managers, and HR partners.

• Familiar with and applies the policies, plan documents, and procedures of Children's to make leave and benefit determinations.
• Answers customer inquiries and resolves any issues.
• Responsible for phone coverage of the Employee Service Center, providing information on a wide variety of HR topics.
• Triage calls to the appropriate center of excellence (COE) when needed.
• Other responsibilities include:
  • Leave of absence and benefit administration
  • COBRA administration
  • Life event status changes
  • Benefits billing and retro benefit processing
  • Employee status changes and reporting relationship changes
  • Entering data into the operation systems
• Exhibit good customer service and de-escalation skills and follow through within required time periods.

Qualifications

• Two-year AA degree or three years HR background without a degree. Bachelor's degree preferred.
• Three years of HR Generalist experience with emphasis on benefits, disability claims, or leave administration experience.

Requirements

• Knowledge of federal, state, and local regulations and compliance requirements affecting employee leave of absence and benefits programs including, but not limited to:
  • FMLA
  • State and local leave laws
  • Workers Compensation
  • Health and welfare plans
  • Retirement plans
  • COBRA and Qualified Life Events
• Strong understanding of and ability to administer leave cases and benefits in accordance with Children's payroll practices, procedures, and benefits plans.
• Ability to work with a high sense of urgency and provide exceptional customer service.
• Ability to manage complex and escalated issues with confidence and results.
• Able to adapt to changing and often ambiguous circumstances.
• Must maintain confidential information.
• Proficient in Microsoft Excel and Word.

Benefits

• Medical, dental, vision, retirement, and other fringe benefits.
• Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay.