[Hiring] HRSS Admin - Tier 2 Benefits @Trinity Health

Role Description

The Tier 2 Benefits Administrator delivers a seamless and supportive colleague experience by independently managing a wide range of moderately complex benefit transactions and life event-based changes with accuracy, empathy, and strong attention to detail. This role provides clear guidance during key employment and personal milestones, ensures compliance with organizational and regulatory requirements, and maintains high standards of documentation and service.

• Provides administrative support services & engages in activities that enhance or improve coordination, preparation & flow of the department processes & core work.
• Plans & organizes workflow & prioritizing customer needs.
• Develop, implement & maintain job-related records.
• Maintains procedural standards as appropriate for role.
• Utilizes multiple system applications for data collection & management.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
• Employs effective & respectful written, verbal & nonverbal communications.
• Develops an environment of mutual confidence & trust through collaborative relationships.
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.
• Performs work in a caring, collaborative & safe manner.
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Accountable for continuous self-development & supporting the growth of others.
• Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct.

Qualifications

• Bachelor's Degree or equivalent years of experience.
• Equivalent years of experience to include 2-3 years of previous benefits or shared services related experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Working knowledge of HRIS or direct Workday experience.

Requirements

• A CEBS, HCI, or PHR, SHRM-CP certification is preferred.
• Familiarity with vendor management, UKG, and case management systems.

Benefits

• Hourly pay range: $25.02 - $37.53.

Company Description

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.