[Hiring] HR Systems & Operations Specialist @GP Strategies

Role Description

Serve as primary administrator for LTG HR systems, including ADP, LMS platforms and related HR technology solutions.

• Provide day-to-day system administration and support, including:
• HR systems administration and coordination (including ADP and future HR technology platforms)
• LMS administration, user management and learning compliance support
• Workflow configuration, maintenance and optimisation
• User access, security management and role based permissions
• System troubleshooting and issue resolution, partnering with vendors where required
• Lead system enhancements, upgrades, testing and optimisation initiatives
• Support implementation of new HR technology capabilities, functionality and process improvements
• Maintain system governance standards, documentation and change controls
• Partner with HR stakeholders to identify opportunities to improve user experience, automation and operational efficiency through technology
• Support system adoption, user guidance and continuous improvement activities across the HR function

• Deliver standardised monthly, quarterly and annual reporting packages to support workforce planning, strategic decision-making, audits and compliance reporting, including:
• Headcount, attrition, hiring and workforce composition
• Financial, regional and country specific reporting
• Create, maintain and continuously enhance interactive dashboards, KPI reporting and workforce analytics tools for HR and business stakeholders
• Analyse workforce trends and people metrics, identifying risks, opportunities and actionable insights to support HR and business decision making
• Translate complex people data into actionable insights and executive summaries to support strategic decision making
• Deliver custom reporting requests while driving standardised metrics, reporting methodologies and consistent workforce definitions across the organisation
• Automate recurring reporting workflows to optimise efficiency and reduce manual data manipulation
• Establish robust data validation and quality control processes to ensure accurate, reliable and timely reporting

• Monitor, audit and validate HR data to maintain the integrity, accuracy and consistency of workforce information across HR systems and reporting platforms
• Establish and maintain workforce data standards, definitions and governance controls to support consistent reporting, compliance and decision-making across LTG
• Partner with HR Operations, Payroll and HR Advisory teams to embed effective data management practices, ensuring adherence to approved processes, controls and standard operating procedures
• Conduct routine validation, reconciliation and quality assurance activities to maintain trusted workforce data for reporting, analytics, compliance and executive decision making
• Identify data quality risks, process gaps and governance issues, recommending and implementing improvements to strengthen workforce data integrity

• Serve as primary administrator and operational owner for LTG's Learning Management System (LMS) and associated learning technologies
• Administer and maintain LMS functionality, including:
• User provisioning and access management
• Training assignment and completion tracking
• Learning catalogue administration
• Course configuration and maintenance
• Reporting and analytics
• System permissions and security management
• Monitor, track and report on mandatory and compliance learning activity, escalating risks and supporting completion initiatives where required
• Support organisational learning, talent and people initiatives through effective use of LMS functionality, reporting and tracking mechanisms
• Partner with HR and business stakeholders to support learning administration, reporting requirements and continuous improvement of learning processes

• Maintain and continuously improve HR process documentation, Standard Operating Procedures (SOPs), governance materials and process controls.
• Support process governance, standardisation and operational consistency across LTG HR activities.
• Identify, recommend and support implementation of process improvements, automation opportunities and scalable ways of working.
• Coordinate cross functional HR activities requiring systems, reporting, workflow or process governance support.
• Support delivery of annual HR programmes through administration, reporting, tracking and system enablement, including:
• Performance management cycles
• Engagement surveys and follow up reporting
• Workforce planning activities
• Annual people cycle processes
• Provide reporting frameworks, programme tracking, governance reporting and system optimisation support for HR initiatives and people programmes.
• Partner with external vendors and internal stakeholders to support system updates, functionality enhancements, training and user adoption.
• Partner with HR stakeholders to ensure timely, effective and consistent delivery of HR programmes, reporting requirements and process improvements.

• Partner with the International Payroll Lead to support payroll governance, reporting, controls and process improvement activities
• Support payroll governance and operational delivery through effective coordination with internal stakeholders, payroll vendors and regional payroll resources
• Support third party payroll operations through:
• Vendor coordination and issue resolution
• Payroll related reporting, controls and data validation
• Payroll change tracking and process support
• Assist with payroll audits, reconciliations and compliance requirements
• Provide payroll reporting and workforce data support to enable accurate and timely payroll processing
• Maintain payroll related process documentation, governance materials and operational controls
• Support continuous improvement initiatives relating to payroll processes, reporting and operational effectiveness

• Support benefits administration through HR systems, reporting, data validation and operational controls
• Maintain benefits related data integrity through:
• System updates and data validation
• Reporting and reconciliation activities
• Audit and governance controls
• Support annual enrolment and benefits related system processes, ensuring accurate data and reporting outputs, particularly for US Open enrolment
• Assist with benefits audits, compliance reporting and operational governance requirements.
• Provide reporting, analytics and workforce data support to enable effective benefits administration and decision-making.
• Investigate and resolve benefits-related system, reporting and data issues, escalating complex administration matters to the appropriate HR stakeholders.
• Identify opportunities to improve benefits related processes, reporting accuracy and operational efficiency

Qualifications

• Experience supporting HR systems, workforce reporting, analytics and operational HR processes within a complex organisational environment
• Strong experience administering and supporting HRIS platforms (e.g. ADP or equivalent HCM systems)
• Experience working with workforce data, reporting, analytics and data governance practices
• Advanced Excel skills, including data manipulation, analysis and reporting
• Experience building and maintaining reports, dashboards and workforce analytics solutions
• Experience using reporting and visualisation tools such as Power BI, Tableau or similar platforms
• Experience administering or supporting Learning Management Systems (LMS)
• Experience supporting global or multi-country HR operations and workforce reporting requirements
• Understanding of employee lifecycle processes, HR operational governance and process improvement methodologies
• Experience working with third party vendors, system providers and external partners.
• Relevant HR, HRIS, analytics, project management or technology certifications desirable

Requirements

• Strong capability in Microsoft Excel, including data analysis, reporting, validation and data manipulation
• Experience building and maintaining workforce reports, dashboards and analytics solutions
• Experience using data visualisation and reporting tools such as Power BI, Tableau or similar platforms
• Experience administering and supporting HRIS platforms and HR technology solutions
• Experience working with workforce data, data governance principles and reporting controls
• Experience supporting Learning Management Systems (LMS) and learning-related reporting
• Experience using case management, workflow or service management tools desirable
• ADP Workforce Now, Oracle HCM or equivalent HCM platform experience desirable
• Understanding of reporting automation, process optimisation and operational efficiency methodologies desirable

Benefits

• Strong attention to detail with a commitment to data accuracy, integrity and quality
• Analytical and structured approach to problem solving, with the ability to translate data into meaningful insights
• Strong documentation discipline and ability to maintain clear, accurate and scalable processes and controls
• Ability to manage multiple priorities and deliver high quality outputs within a fast-paced and evolving environment
• Strong organisational skills with the ability to plan, coordinate and deliver work independently
• Sound judgement with an understanding of governance requirements, operational risk and appropriate escalation points
• Collaborative and stakeholder focused working style, with the ability to build effective relationships across HR, Payroll, IT and external vendors
• Strong written and verbal communication skills, including the ability to explain technical or data-related concepts to non-technical audiences
• Continuous improvement mindset with a focus on process optimisation, automation and operational efficiency
• Adaptable, pragmatic and solutions-focused approach to supporting organisational change and evolving business requirements