[Hiring] HR Systems & Operations Specialist @LTG

Role Description

The HR Systems & Operations Specialist is responsible for enabling efficient, scalable, and data-driven HR service delivery across LTG through ownership of HR systems, workforce reporting, analytics, data governance, and operational process support. The role acts as a key enabler for HR Operations, HR Advisory, Payroll, and Business Partnering activities, ensuring the integrity, effectiveness, and continuous improvement of HR systems, workforce data, reporting, analytics, and operational processes.

Combining strong technical expertise with operational execution, the role supports HR programmes, reporting automation, compliance requirements, and annual people-cycle activity while optimising HR processes and protecting strategic HR capacity from administrative burden. The position plays a key role in enabling a more efficient, insight led, and scalable HR function.

Key Accountabilities

• HR Systems Administration & Technology
  • Serve as primary administrator for LTG HR systems, including ADP, LMS platforms and related HR technology solutions.
  • Provide day-to-day system administration and support, including:
    • HR systems administration and coordination (including ADP and future HR technology platforms).
    • LMS administration, user management and learning compliance support.
    • Workflow configuration, maintenance and optimisation.
    • User access, security management and role based permissions.
    • System troubleshooting and issue resolution, partnering with vendors where required.
    • Lead system enhancements, upgrades, testing and optimisation initiatives.
    • Support implementation of new HR technology capabilities, functionality and process improvements.
    • Maintain system governance standards, documentation and change controls.
    • Partner with HR stakeholders to identify opportunities to improve user experience, automation and operational efficiency through technology.
    • Support system adoption, user guidance and continuous improvement activities across the HR function.
• Workforce Analytics & Reporting
  • Deliver standardised monthly, quarterly and annual reporting packages to support workforce planning, strategic decision-making, audits and compliance reporting, including:
    • Headcount, attrition, hiring and workforce composition.
    • Financial, regional and country specific reporting.
  • Create, maintain and continuously enhance interactive dashboards, KPI reporting and workforce analytics tools for HR and business stakeholders.
  • Analyse workforce trends and people metrics, identifying risks, opportunities and actionable insights to support HR and business decision making.
  • Translate complex people data into actionable insights and executive summaries to support strategic decision making.
  • Deliver custom reporting requests while driving standardised metrics, reporting methodologies and consistent workforce definitions across the organisation.
  • Automate recurring reporting workflows to optimise efficiency and reduce manual data manipulation.
  • Establish robust data validation and quality control processes to ensure accurate, reliable and timely reporting.
• Data Governance & HRIS Integrity
  • Monitor, audit and validate HR data to maintain the integrity, accuracy and consistency of workforce information across HR systems and reporting platforms.
  • Establish and maintain workforce data standards, definitions and governance controls to support consistent reporting, compliance and decision-making across LTG.
  • Partner with HR Operations, Payroll and HR Advisory teams to embed effective data management practices, ensuring adherence to approved processes, controls and standard operating procedures.
  • Conduct routine validation, reconciliation and quality assurance activities to maintain trusted workforce data for reporting, analytics, compliance and executive decision making.
  • Identify data quality risks, process gaps and governance issues, recommending and implementing improvements to strengthen workforce data integrity.
• Learning Management System (LMS) Administration
  • Serve as primary administrator and operational owner for LTG's Learning Management System (LMS) and associated learning technologies.
  • Administer and maintain LMS functionality, including:
    • User provisioning and access management.
    • Training assignment and completion tracking.
    • Learning catalogue administration.
    • Course configuration and maintenance.
    • Reporting and analytics.
    • System permissions and security management.
  • Monitor, track and report on mandatory and compliance learning activity, escalating risks and supporting completion initiatives where required.
  • Support organisational learning, talent and people initiatives through effective use of LMS functionality, reporting and tracking mechanisms.
  • Partner with HR and business stakeholders to support learning administration, reporting requirements and continuous improvement of learning processes.
• HR Programme Enablement & Process Governance
  • Maintain and continuously improve HR process documentation, Standard Operating Procedures (SOPs), governance materials and process controls.
  • Support process governance, standardisation and operational consistency across LTG HR activities.
  • Identify, recommend and support implementation of process improvements, automation opportunities and scalable ways of working.
  • Coordinate cross functional HR activities requiring systems, reporting, workflow or process governance support.
  • Support delivery of annual HR programmes through administration, reporting, tracking and system enablement, including:
    • Performance management cycles.
    • Engagement surveys and follow up reporting.
    • Workforce planning activities.
    • Annual people cycle processes.
  • Provide reporting frameworks, programme tracking, governance reporting and system optimisation support for HR initiatives and people programmes.
  • Partner with external vendors and internal stakeholders to support system updates, functionality enhancements, training and user adoption.
  • Partner with HR stakeholders to ensure timely, effective and consistent delivery of HR programmes, reporting requirements and process improvements.
• Payroll & Vendor Co-ordination
  • Partner with the International Payroll Lead to support payroll governance, reporting, controls and process improvement activities.
  • Support payroll governance and operational delivery through effective coordination with internal stakeholders, payroll vendors and regional payroll resources.
  • Support third party payroll operations through:
    • Vendor coordination and issue resolution.
    • Payroll related reporting, controls and data validation.
    • Payroll change tracking and process support.
  • Assist with payroll audits, reconciliations and compliance requirements.
  • Provide payroll reporting and workforce data support to enable accurate and timely payroll processing.
  • Maintain payroll related process documentation, governance materials and operational controls.
  • Support continuous improvement initiatives relating to payroll processes, reporting and operational effectiveness.
• Benefits Systems & Reporting Support
  • Support benefits administration through HR systems, reporting, data validation and operational controls.
  • Maintain benefits related data integrity through:
    • System updates and data validation.
    • Reporting and reconciliation activities.
    • Audit and governance controls.
  • Support annual enrolment and benefits related system processes, ensuring accurate data and reporting outputs, particularly for US Open enrolment.
  • Assist with benefits audits, compliance reporting and operational governance requirements.
  • Provide reporting, analytics and workforce data support to enable effective benefits administration and decision-making.
  • Investigate and resolve benefits-related system, reporting and data issues, escalating complex administration matters to the appropriate HR stakeholders.
  • Identify opportunities to improve benefits related processes, reporting accuracy and operational efficiency.

Candidate Profile

• Experience & knowledge
  • Experience supporting HR systems, workforce reporting, analytics and operational HR processes within a complex organisational environment.
  • Strong experience administering and supporting HRIS platforms (e.g. ADP or equivalent HCM systems).
  • Experience working with workforce data, reporting, analytics and data governance practices.
  • Advanced Excel skills, including data manipulation, analysis and reporting.
  • Experience building and maintaining reports, dashboards and workforce analytics solutions.
  • Experience using reporting and visualisation tools such as Power BI, Tableau or similar platforms.
  • Experience administering or supporting Learning Management Systems (LMS).
  • Experience supporting global or multi-country HR operations and workforce reporting requirements.
  • Understanding of employee lifecycle processes, HR operational governance and process improvement methodologies.
  • Experience working with third party vendors, system providers and external partners.
  • Relevant HR, HRIS, analytics, project management or technology certifications desirable.
• Technical Capability
  • Strong capability in Microsoft Excel, including data analysis, reporting, validation and data manipulation.
  • Experience building and maintaining workforce reports, dashboards and analytics solutions.
  • Experience using data visualisation and reporting tools such as Power BI, Tableau or similar platforms.
  • Experience administering and supporting HRIS platforms and HR technology solutions.
  • Experience working with workforce data, data governance principles and reporting controls.
  • Experience supporting Learning Management Systems (LMS) and learning-related reporting.
  • Experience using case management, workflow or service management tools desirable.
  • ADP Workforce Now, Oracle HCM or equivalent HCM platform experience desirable.
  • Understanding of reporting automation, process optimisation and operational efficiency methodologies desirable.
• Skills & Behaviours
  • Strong attention to detail with a commitment to data accuracy, integrity and quality.
  • Analytical and structured approach to problem solving, with the ability to translate data into meaningful insights.
  • Strong documentation discipline and ability to maintain clear, accurate and scalable processes and controls.
  • Ability to manage multiple priorities and deliver high quality outputs within a fast-paced and evolving environment.
  • Strong organisational skills with the ability to plan, coordinate and deliver work independently.
  • Sound judgement with an understanding of governance requirements, operational risk and appropriate escalation points.
  • Collaborative and stakeholder focused working style, with the ability to build effective relationships across HR, Payroll, IT and external vendors.
  • Strong written and verbal communication skills, including the ability to explain technical or data-related concepts to non-technical audiences.
  • Continuous improvement mindset with a focus on process optimisation, automation and operational efficiency.
  • Adaptable, pragmatic and solutions-focused approach to supporting organisational change and evolving business requirements.