[Hiring] HR Shared Services Representative @Republic Services

Role Description

The HR Shared Services Representative delivers frontline human resources support within a centralized HR Shared Services model, serving as a primary point of contact for employees, leaders, and candidates. This role provides timely, accurate, and consistent HR services in a high-volume environment across the employee lifecycle, including general HR inquiries, transactional support, and post-offer activities.

• Serve as a primary point of contact for HR inquiries from employees, leaders, and candidates; intake, triage, and resolve requests in a queue-based, high-volume environment while maintaining a professional, respectful, and solution-focused approach.
• Utilize HR knowledge resources, documented procedures, and standard response guidance to deliver consistent, high-quality service, while maintaining accurate documentation in HR systems and case management tools to support compliance and a consistent experience.
• Provide transactional and navigational support in Workday, including onboarding tasks, employee data updates, and job change processing.
• Support post-offer activities by coordinating background screening, drug testing, work authorization, onboarding documentation, and related compliance requirements.
• Communicate clearly and professionally with candidates regarding post-offer requirements, timelines, and next steps, ensuring a positive onboarding experience.
• Partner with Talent Acquisition, Human Resources, Compliance, and third-party vendors to resolve issues related to employee records, post-offer processing, and HR transactions.
• Interpret and explain standard HR policies and processes to employees and leaders; escalate exceptions or non-routine scenarios as needed.
• Support HR Shared Services–owned payroll-related processes, including coordination with ADP and the Payroll team when required.
• Adhere to confidentiality, data privacy, and regulatory requirements at all times.
• Contribute to service quality and process consistency by following standardized procedures and identifying trends, recurring issues, or opportunities for documentation, process, and service improvement.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Experience supporting post-offer or onboarding-related HR processes.
• Prior experience working in a centralized or shared services HR operating model.
• Experience supporting employees or candidates in a high-volume, service-oriented, or queue-based environment.
• Demonstrated ability to follow documented processes, apply standard guidance, and deliver consistent service outcomes.

Requirements

• 4 - 7 years HR or administrative experience executing core HR processes within a high-volume service environment.
• This is a remote position; however, candidates must currently reside in Arizona to be considered for the opportunity.
• Please note, this position is not sponsorship eligible.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).