[Hiring] HR Shared Services Generalist @TTM Technologies

Role Description

The HR Shared Services Generalist — Tier I serves as the first point of contact for employee and manager inquiries across a broad range of HR topics, delivering timely, accurate, and service-excellence-driven support to employees across the organization. This role is responsible for resolving Tier I inquiries, processing HR transactions, and triaging more complex matters to the appropriate HR teams or subject matter experts.

This role plays a critical part in creating a positive employee experience by providing consistent, knowledgeable, and empathetic support — serving as the face of HR Shared Services for the employee population.

Key Responsibilities

• Employee Support & Inquiry Resolution:
  • Serve as the primary point of contact for incoming HR inquiries via phone, email, chat, and case management system, providing prompt and accurate responses.
  • Resolve Tier I employee and manager questions related to HR policies, procedures, benefits, payroll, leave of absence, onboarding, offboarding, and general HR programs.
  • Triage and escalate complex, sensitive, or unresolved inquiries to Tier II specialists or HR Business Partners in accordance with established protocols.
  • Maintain a high standard of customer service, ensuring a positive and professional experience for every employee interaction.
• HR Transaction Processing:
  • Process HR transactions and data updates in the HRIS (e.g., new hire setup, job changes, terminations, name/address changes, status updates) with a high degree of accuracy.
  • Audit and validate HR data to ensure data integrity and compliance with company standards.
  • Support the processing of employment verifications, unemployment claims, and other routine HR documentation requests.
  • Assist with onboarding activities including offer letter generation, background check coordination, and new hire orientation logistics.
• Case Management & Documentation:
  • Log, track, and manage all employee inquiries and transactions within the HR case management system, ensuring timely closure and accurate documentation.
  • Maintain detailed case notes and follow up proactively with employees and managers to confirm issue resolution.
  • Identify and escalate recurring trends or process gaps to leadership to support continuous improvement efforts.
• Policy & Compliance Support:
  • Provide guidance on HR policies and procedures, directing employees to appropriate resources such as the employee handbook, HR portals, or knowledge base articles.
  • Support compliance with federal, state, and local employment laws, including proper documentation and record-keeping practices.
  • Assist with I-9 verification processes and ensure compliance with employment eligibility requirements.
• Cross-Functional Collaboration:
  • Partner with Payroll, Benefits, Talent Acquisition, and HR Business Partners to ensure seamless service delivery and resolution of employee issues.
  • Collaborate with Tier II and other team members to facilitate knowledge transfer and continuous learning.
  • Contribute to HR projects, process improvement initiatives, and the development or updating of knowledge base articles and FAQs.

Qualifications

• High School Diploma
• 3+ years of experience in an HR, customer service, or shared services environment; equivalent transferable experience will be considered.
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

Requirements

• Demonstrated ability to respond to employee or customer inquiries in a professional, timely, and empathetic manner.
• Prior exposure to an HRIS platform (e.g., Workday) is strongly preferred; willingness to learn HR systems is equally valued.
• Familiarity with a case management or ticketing system (e.g., ServiceNow, Workday Help) is a plus.
• Experience in a high-volume, transaction-oriented environment with attention to accuracy and follow-through is preferred.

Skills & Competencies

• Service Excellence: Demonstrated commitment to delivering a positive, consistent, and empathetic employee experience.
• Attention to Detail: High degree of accuracy in data entry, transaction processing, and documentation.
• Communication: Strong written and verbal communication skills with the ability to explain HR policies and processes clearly and professionally.
• Problem-Solving: Ability to assess and resolve inquiries efficiently, knowing when to escalate appropriately.
• Organization & Time Management: Ability to manage a high volume of inquiries and transactions while maintaining quality and meeting SLAs.
• Confidentiality: Sound judgment and discretion when handling sensitive employee information.
• Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Tech Savvy: Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams); familiarity with HR technology platforms.

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available 1st of the month following date of hire.

Export Statement

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.