[Hiring] HR Shared Services - Americas @Veralto

Role Description

The HR Service Partner - Americas, will be a key member of the HR Shared Services team, supporting associates and leaders across Americas by delivering consistent, efficient, and high-quality HR services. This role focuses on operational excellence, process accuracy, and effective use of HR systems, enabling HR partners and business leaders to concentrate on higher-value activities.

Reporting to the Shared Service Manager & Operations, this position plays an important role in maintaining standardized HR processes, ensuring policy adherence, and supporting continuous improvement initiatives within HR operations.

This position is part of the HR Shared Services team located remotely in Mexico.

In this role, a typical day will look like:

• Serve as the first point of contact for HR-related inquiries from associates and leaders
• Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution
• Manage caseload to include but not limited to, responding to general inquiries and supporting transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that Service Level Agreements (SLAs) and service quality standards are exceeded every time
• Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation
• Escalate unresolved or complex cases to Tier 2 and 3 as required
• Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates
• Ensure consistent application of HR policies and procedures
• Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources
• Collaborate with internal teams to improve service delivery, efficiency, and accuracy
• Maintain strict confidentiality and handle sensitive employee information appropriately

Qualifications

• 2 to 4 years in HR, customer service or administrative support
• A High School Diploma or equivalent
• Must be fluent in English and Spanish
• Strong communication and problem-solving skills and high attention to detail
• Technology system mindset and proficiency with the MS Office suite
• Ability to work in a fast-paced and dynamic environment
• Ability to demonstrate sound judgment in handling confidential and sensitive employee and business information, always maintaining strict confidentiality and compliance

Requirements

• Experience working with HRIS, Workday preferred
• Experience using Case Management or CRM tools

Benefits

• Remote work model
• Flexible working hours
• Structured onboarding and training
• Career development and coaching opportunities
• Attractive benefits
• A collaborative and supportive team environment

Company Description

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.