[Hiring] HR Services Contact Center Associate @The Home Depot

Role Description

The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.

• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution.
• Supports organization changes through high volume transactional support as needed.
• Processes transaction requests received via call, mail, fax or email.
• Provides exceptional customer service.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Associate Degree, some college education or HR experience in a shared services environment (preferred).
• Case Management application experience (preferred).
• Interested in sharing knowledge.
• Excellent interpersonal skills.
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
• Adaptable and flexible.
• History of punctuality and good attendance.
• Ability to use probing questions to get to the root of a problem.
• Bilingual Spanish is a plus but not required.

Requirements

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 1 year of work experience (minimum).
• No additional years of experience (preferred).
• No minimum leadership experience.
• No preferred leadership experience.
• None (certifications).

Benefits

• Basic computer and phone knowledge (including experience with DOS applications).
• Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.
• Ability to navigate through multiple computer applications simultaneously during a call.
• Careful attention to detail.
• Exhibits ownership and empowerment.
• Good written and verbal communication skills.
• Strong typing skills.

Company Description

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $18.00 - $18.00.