[Hiring] HR Service Manager @Safeguard Global

Role Description

The HR Services Manager - Ukraine plays a pivotal role in delivering high-quality, legally compliant HR Business Partnering support to a diverse portfolio of global clients, including Embedded clients (reseller) and HR Consulting clients. As the primary HR point of contact for workers, clients, and in-country partners, this role is responsible for managing the full employee lifecycle and ensuring seamless coordination across all HR functions.

The ideal candidate will have a strong understanding of employment law, HR best practices, and the ability to lead complex HR initiatives in a fast-paced, global environment. This role also requires creative thinking, a can-do attitude, and a proactive, consultative approach to client needs.

How you will make a difference:

• HR Business Partnering
  • Serve as the primary HR contact for GEO workers and client representatives for Ukraine.
  • Provide legally compliant and professional support across the full employee lifecycle, including onboarding, employee relations, and offboarding.
  • Advise clients on performance management, promotions, career development, and compensation benchmarking.
  • Support Embedded clients (reseller) and HR Consulting clients with tailored HR guidance and solutions.
  • Apply a consultative mindset to proactively identify client needs and provide strategic HR support.
  • Provide day to day HR & Benefits support to clients and employees, including guidance on statutory and supplemental benefits, eligibility, enrollment, changes, and worker/employee communications.
  • Deliver HR and benefits briefings to employees/workers aligned with local statutory requirements and defined policies.
  • Operate effectively with defined service scope, SLAs and workflows.
  • Support embedded service delivery models adhering to communication protocols, process controls, and service requirements.
• Contract & Documentation Management
  • Prepare and manage employment contracts and HR documentation, including confirmations, title/salary changes, probation extensions, and renewals.
  • Monitor key dates such as probation periods and contract expirations to ensure timely action.
• Compliance & Legal Coordination
  • Ensure ongoing compliance with Ukrainian local labor laws, GDPR, and internal controls.
  • Maintain and regularly update HR policies, employee handbooks, and process documentation.
  • Support work permit processes (applications, renewals, cancellations, information and documents) in collaboration with legal/immigration partners.
  • Proactively identify legal, compliance, or operational risks and raise them appropriately.
  • Escalate complex employee relations or legal cases to senior HR leadership or legal counsel.
• Payroll & Benefits Administration
  • Collaborate with payroll and benefits providers to ensure accurate and timely compensation and benefits delivery.
  • Oversee monthly payroll cycles, tax submissions, and social security filings with local vendors.
• Reporting & Analytics
  • Generate monthly HR reports and respond to internal or client ad hoc data requests.
  • Maintain accurate employee records in line with audit and data retention requirements.
  • Support HR audits and client due diligence processes as required.
• HR Projects & Process Improvement
  • Lead and support HR projects such as employee transitions, organizational changes, and terminations.
  • Identify process inefficiencies, recommend solutions, and implement improvements to optimize service delivery and reduce compliance risks.
• Stakeholder Engagement & Collaboration
  • Provide coaching and day-to-day HR support to client managers and internal stakeholders.
  • Partner cross-functionally with Sales, Operations, Legal, and Finance teams to ensure aligned HR operations.
  • Actively contribute to global and local HR initiatives and continuous improvement efforts.
• Employee Experience & Engagement
  • Promote a positive employee experience through effective onboarding, regular check-ins, and offboarding.
  • Support employee engagement efforts, including satisfaction surveys and feedback loops.
  • Serve as an escalation point for employee concerns, grievances, and conflict resolution, ensuring swift and appropriate action.
• Knowledge Management & Best Practices
  • Stay informed on employment law updates and HR compliance requirements in supported countries.
  • Research and adopt HR best practices to enhance client and worker experiences.

Qualifications

• 5-6 years of proven experience in HR management or HR business partnering, preferably in an international or Employer of Record (EOR) context.
• Practical knowledge of Ukrainian local labor law, statutory and customary employee benefits (e.g., medical, pension, leave programs) and how they interact with payroll and employment practices.
• Demonstrated ability to explain complex HR and benefits concepts clearly to employees and non-HR client stakeholders.
• Experience working within case management systems, HRIS, and knowledge bases to deliver auditable, SLA-driven HR and benefits services.
• High attention to data accuracy and process discipline, particularly in handoffs between HR, Payroll, and Benefits teams.
• Ability to balance employee experience, client satisfaction, and compliance risk in day-to-day decision-making.

Benefits

• Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Enjoy a competitive leave package including paid bonding leaves for new additions to your family.
• Get 2 paid charitable days off to contribute to causes you believe in.
• All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.