[Hiring] HR & Recruitment Manager @Hunt St

Role Description

We are seeking a highly experienced, proactive, and solutions-focused HR & Recruitment Manager to support a growing Australian mental health organisation. This is a senior remote role responsible for leading recruitment, HR operations, workforce coordination, onboarding, compliance management, and people systems across a growing multidisciplinary business with multiple clinic locations throughout Sydney.

The successful candidate will take ownership of HR and recruitment operations across the organisation with minimal day-to-day oversight from leadership. The role is designed to reduce the operational and people-management burden on the CEO and Executive Assistant by independently managing workforce operations, staffing coordination, recruitment pipelines, HR systems, and employee-related matters.

This role requires someone who is highly organised, commercially aware, an excellent communicator, a fast learner, and capable of independently driving outcomes, solving problems, and managing difficult conversations professionally.

Key Responsibilities

• Recruitment & Workforce Management
  • Lead end-to-end recruitment across clinical, operational, and support roles
  • Recruit psychologists, psychiatrists, counsellors, and allied health practitioners across Sydney and Australia
  • Recruit offshore support staff in the Philippines across customer support, finance, marketing, digital, IT, website, social media, and operational support functions
  • Source, screen, interview, and onboard high-quality candidates
  • Build and maintain recruitment pipelines and talent networks
  • Improve recruitment workflows, candidate experience, and onboarding systems
  • Take ownership of workforce planning, recruitment strategy, and staffing coordination across the organisation with minimal day-to-day oversight from leadership
  • Independently manage and drive all recruitment and HR functions to support business growth, operational performance, and clinic expansion
  • Build and manage scalable recruitment systems, hiring pipelines, onboarding processes, and people operations frameworks
  • Partner directly with the CEO and Executive Assistant to proactively identify workforce needs, operational gaps, hiring priorities, and organisational structure requirements
  • Lead offshore team growth and operational support hiring across customer support, finance, marketing, digital, IT, website, social media, and administration functions
  • Take full ownership of recruitment operations from sourcing through onboarding, ensuring leadership involvement is primarily focused on final oversight and strategic direction
• HR Operations & Compliance
  • Manage contracts, onboarding documentation, compliance records, and HR administration
  • Maintain accurate employee records and HR systems
  • Support performance review processes and employee engagement initiatives
  • Act as the primary point of contact for all HR, recruitment, staffing, and people-related matters across the organisation
  • Manage employee relations matters, including performance concerns, accountability discussions, workplace issues, and difficult staff conversations in a professional and solutions-focused manner
  • Support managers and leadership with conflict resolution, performance management, behavioural concerns, and staff development conversations
  • Take ownership of maintaining professional standards, team accountability, and workplace expectations across both Australian and offshore teams
  • Reduce the operational and people-management burden on leadership by independently managing day-to-day HR and workforce matters
  • Escalate significant people, compliance, or operational risks to leadership with clear recommendations and proposed solutions
  • Proactively manage practitioner registration and compliance requirements, including annual AHPRA registration renewals and ongoing credential monitoring
  • Maintain accurate tracking systems for psychologist and clinician registration deadlines, mandatory documentation, and compliance obligations
  • Ensure all practitioners remain compliant with annual registration requirements by proactively coordinating reminders, documentation collection, and follow-up well in advance of due dates
  • Monitor key compliance dates including annual 30 November AHPRA renewals and practitioner-specific employment anniversary requirements
  • Escalate compliance risks or outstanding practitioner registration matters promptly to leadership with clear action plans and recommendations
• Systems, Process Improvement & Intranet Management
  • Develop and maintain HR and recruitment-related intranet content
  • Organise onboarding resources, policies, workflows, and internal HR documentation
  • Research and implement HR and recruitment best practices
  • Identify operational gaps and recommend process improvements
  • Help improve staff experience, communication, onboarding, and retention systems
  • Support ongoing improvement of HR systems, workflows, and reporting processes

Qualifications

• Minimum 3+ years’ experience in HR, recruitment, or people operations
• Experience using ATS platforms, HRIS systems, or SaaS-based tools
• Strong experience working remotely and independently
• Highly experienced self-starter with strong initiative and accountability
• Excellent spoken and written English communication skills
• Fast learner with the ability to quickly understand systems, workflows, and operational priorities
• Strong organisational and multitasking skills
• Ability to confidently communicate with senior leadership and operational staff
• Strong problem-solving skills and attention to detail
• Professional, responsive, and solutions-focused mindset
• Comfortable managing difficult conversations and workplace issues professionally

Preferred/Nice-to-Have

• Experience supporting Australian businesses or offshore teams
• Background in healthcare, allied health, psychology, or professional services
• Experience supporting growing or multi-site businesses
• Exposure to workforce planning, HR systems, and operational process improvement
• Experience recruiting both clinical and operational support staff

Work Arrangement & Expectations

• This is a remote role that will be set up as an independent contractor engagement.
• To ensure alignment and transparency, successful candidates will be expected to:
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
• Work exclusively for our organisation during Australian business hours
• Not engage in any other employment, freelance work, or client commitments during these working hours
• Work a minimum schedule of 8:30 AM – 5:30 PM Sydney time, Monday to Friday
• Observe Australian public holidays rather than Philippines public holidays
• Maintain a professional remote work environment
• Have reliable high-speed internet and backup connectivity options
• Maintain strong responsiveness, professionalism, accountability, and availability throughout working hours