[Hiring] HR Operations Lead @Intersect

Role Description

As part of Intersect’s People team, you’ll serve as the operational backbone of the HR function—shaping how systems, data, and programs scale to support a high-growth, mission-driven company. You’ll partner closely with senior leadership to translate business needs into efficient, forward-looking HR solutions, while modernizing the HR tech stack and strengthening core infrastructure across payroll, benefits, and compliance.

What You’ll Do

• Lead HR Operations Excellence
  • Guide and mentor the HR Operations team, fostering a high-performing and collaborative environment
  • Serve as a strategic advisor to the Head of HR, aligning operational priorities with company goals
  • Drive continuous improvement across HR programs, processes, and service delivery
• Scale HR Systems and Data Infrastructure
  • Own and evolve the HR tech stack, ensuring systems support growth and enable data-driven decision-making
  • Oversee HR data quality, reporting, and analytics to deliver actionable insights across the business
  • Partner cross-functionally to improve workflows and ensure seamless integration across systems
• Manage Payroll, Benefits, and Compliance
  • Oversee payroll and benefits administration across the US and Canada with accuracy and consistency
  • Ensure compliance with all regulatory requirements, maintaining strong risk management and control environments
  • Support immigration processes and policies to enable workforce mobility
• Drive Process Optimization and Vendor Performance
  • Improve documentation, accessibility, and clarity of HR policies and processes for all employees
  • Manage and optimize relationships with HR vendors to ensure high-quality service and measurable outcomes
  • Enhance operational workflows across the People function to improve efficiency and employee experience
• Support Compensation and Organizational Growth
  • Partner with leadership to support and operationalize the company’s compensation approach
  • Build scalable processes that enable sustainable growth and organizational effectiveness

Qualifications

• 7–10 years of experience in HR or People Operations within a high-growth environment
• Experience leading payroll and benefits administration across multiple regions (US and Canada preferred)
• Familiarity with HRIS platforms (Dayforce experience a plus)
• Strong analytical and process-oriented mindset with the ability to solve complex operational challenges
• Experience working with HR data, reporting, and maintaining high standards of data quality
• Ability to communicate clearly and concisely, translating insights into actionable recommendations
• Experience leading and mentoring remote teams, with the ability to build trust and accountability
• Comfort working in a fully remote environment and collaborating across distributed teams
• Understanding of HR compliance, risk management, and operational best practices
• Exposure to vendor management and building integrated systems across tools and platforms
• A passion for building systems and processes that support a mission-driven organization
• Qualities that will help you succeed include a high level of ownership, curiosity about new technologies, and a proactive, solution-oriented approach

Benefits

• Compensation: $190,000 to $226,000 (total compensation includes base salary + bonus in USD)
• Equity: Beyond your salary, you’ll receive an Equity Grant, giving you a meaningful stake in our parent company.
• Health & wellness: 100% premium coverage for you and your dependents on medical, dental, and vision
• Time to recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
• Family support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and Maven
• Mental health: Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
• Perks & extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone and internet, pet insurance allowance, full home office setup, free access to UrbanSitter with $625 in quarterly company-paid credits, ActiveHero, and One Medical