[Hiring] HR Operations Analyst @JLL

Role Description

What this job involves:

• Resolve Tier 1 (simple) queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
• Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
• Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
• Managing & Coordinating queries on Case management tool
• Managing employee benefits/leaves transactions
• Ability to identify and escalate complex queries to appropriate owner
• Managing Employee On boarding formalities
• Maintaining Exit formalities

Qualifications

• Demonstrating good understanding of core HR management practices, processes, procedures and policies
• Strong in written and verbal communication skills
• Have previous experience in a Workday HR environment (Preferred)
• Knowledge of Case Management tool an added advantage
• Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
• Bachelor’s/Master’s degree in Human Resources or other related field
• 1-3 years of experience in HR or client services role preferred

Requirements

• Strong teamwork interaction and orientation
• Highly motivated, organized and methodical
• Ability to work in a fast-paced environment with constant deadlines
• Excellent Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Attention to detail and an ability to work towards tight deadlines
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Ability to adapt and drive change to derive efficiencies/productivity

Benefits

• Empower your ambitions through our dedicated Total Rewards Program
• Competitive pay and benefits package

Location

Remote – Gurugram, HR

Scheduled Weekly Hours

40