[Hiring] HR Operations Analyst @FIS Global

Role Description

As a TPO Technical/Operations Analyst II, you will support the delivery, maintenance, and continuous improvement of systems and processes within The People Office function. You will play a key role in enabling modern, AI-supported HR platforms that enhance user experience and operational efficiency.

• Own day-to-day support of HR platforms by managing and resolving system tickets and ensuring smooth user experience.
• Contribute to system upgrades and enhancements — from gathering requirements, through testing (UAT), to rollout.
• Drive innovation by supporting and implementing AI-enabled tools, automation, and workflow improvements across TA processes.
• Partner with cross-functional teams (HR, Product, Tech, Vendors) to deliver scalable, compliant solutions.
• Build and maintain knowledge content and documentation to support adoption and efficiency.

Qualifications

• Experience in technical analysis, systems support, business process improvement, or related roles.
• Working knowledge of HRIS systems or Customer Service systems (e.g. Workday, Service Now) and experience supporting or interacting with enterprise platforms.
• Familiarity with AI tools, automation solutions, or data-driven systems is a strong advantage.
• Understanding of testing processes, issue triage, and system support practices.
• Strong documentation skills with the ability to create clear technical and user-focused materials.
• Analytical mindset with the ability to evaluate data, identify gaps, and propose practical, scalable solutions.
• Proven ability to collaborate across teams and support change in a fast-paced, global environment.
• Strong English communication skills.

Requirements

• Full time position.
• Experienced (relevant combo of work and education).
• Education Desired: General Equivalency Diploma.

Benefits

• Opportunities to innovate in fintech and build next-generation, AI-enabled HR solutions.
• Inclusive and diverse team culture.
• Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories).
• Professional development via internal training platforms and LinkedIn Learning.
• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card.
• A work environment built on work-life balance principles.