[Hiring] HR Operations Administrator @GP Strategies

Role Description

• Accurately process employee lifecycle transactions within HR systems, including hires, transfers, organisational changes, compensation updates, benefits changes and terminations.
• Maintain accurate, complete and up-to-date employee records, documentation and personnel files in accordance with company policies, data privacy requirements and record retention standards.
• Manage HR workflows, approvals and case management activities, ensuring timely completion and adherence to established service standards.
• Serve as a first point of contact for employees and managers, responding to HR operational enquiries and resolving queries or escalating as appropriate.
• Support the administration and maintenance of HR systems through accurate data entry, record updates, workflow management and user support activities.
• Conduct data validation and quality assurance activities to ensure high levels of data accuracy, integrity and consistency across HR systems and employee records.
• Support HR reporting activities through the preparation, validation and distribution of standard reports, employee data extracts and operational metrics.
• Maintain and administer employee documentation, including contracts, letters, employment changes and other HR-related correspondence.
• Support audit, compliance and governance activities through accurate record keeping, documentation management and provision of supporting information.
• Identify opportunities to improve administrative processes, workflows and service delivery, supporting the development and maintenance of standard operating procedures and process documentation.

Qualifications

• Experience supporting HR administration, HR operations, shared services or employee lifecycle processes within a complex organisational environment.
• Experience processing employee lifecycle transactions, including hires, changes, transfers and terminations.
• Experience maintaining employee records, HR documentation and personnel files with a high degree of accuracy and confidentiality.
• Experience using HR systems to process transactions, maintain records and support operational HR activities.
• Experience supporting payroll administration, payroll coordination or payroll related activities across one or more jurisdictions.
• Experience supporting employee benefits administration, provider coordination and reconciliation activities.
• Experience working with HR workflows, case management processes and service delivery environments.
• Experience preparing, validating and maintaining HR reports, employee data and operational metrics.
• Experience supporting compliance, audit, record management or data quality activities.
• Experience working with multiple stakeholders, service providers or external vendors.
• Understanding of employee lifecycle processes, HR administration best practices and operational service delivery principles.
• Experience supporting HR projects, process improvement initiatives or system implementations desirable.
• Experience supporting international or multi-country HR operations desirable.
• Relevant HR, administration, payroll or business-related qualifications or certifications desirable.

Requirements

• Strong attention to detail with a commitment to accuracy, quality and data integrity.
• Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing administrative activities.
• Strong customer service orientation with a focus on delivering a responsive, professional and employee-focused experience.
• Ability to follow established processes, procedures and service standards whilst maintaining high levels of accuracy and consistency.
• Strong communication and interpersonal skills, with the ability to build effective working relationships across HR, employees, managers and external providers.
• Ability to manage confidential and sensitive information with discretion, professionalism and sound judgement.
• Proactive and solutions focused approach to problem solving, with the ability to identify issues and escalate appropriately.
• Strong teamwork and collaboration skills, contributing positively within a shared services and operational environment.
• Adaptable and flexible approach to changing priorities, business needs and operational requirements.
• Continuous improvement mindset with a willingness to identify opportunities to improve processes, efficiency and service delivery.
• Ability to work independently whilst maintaining alignment with team objectives, priorities and service standards.
• Commitment to delivering high quality administrative support and operational excellence.

Benefits

• Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word.
• Experience using HR systems to process employee lifecycle transactions, maintain employee records and support operational HR activities.
• Experience working with case management, workflow management or shared services ticketing systems.
• Experience maintaining accurate employee records, documentation and data within HR systems and databases.
• Experience preparing, validating and maintaining HR reports, employee data and operational metrics.
• Experience supporting payroll administration, payroll coordination and payroll related data activities.
• Experience supporting employee benefits administration, provider coordination and reconciliation activities.
• Ability to work with multiple systems, data sources and operational processes whilst maintaining high levels of accuracy and attention to detail.
• Experience using HR technology platforms such as ADP Workforce Now, Oracle HCM, Sage HR or equivalent systems desirable.
• Understanding of data privacy, confidentiality and information security principles in relation to employee information.
• Ability to identify data discrepancies, perform validation activities and support data quality improvement initiatives.

Company Description

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.