[Hiring] HR Implementation Consultant @Employment Hero

Role Description

Our HR Implementation Consultants are responsible for implementing the Employment Hero platform with customers, gathering information and providing solutions to not only our HR product, but also supporting our entire Employment Operating System (eOS). This position is open to candidates based anywhere in Australia or New Zealand (ANZ).

Your key focus areas will be:

• Be an influencer, presenter and trainer for all things HR; whilst also being comfortable and familiar with the payroll product.
• Ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need to proficiently operate and administer our HR software.
• Manage change and stakeholder engagement, and communicate clearly with our customers who are not always the experts in HR or legislative requirements.
• Work closely and broadly across our Implementations team alongside our Project Managers, Payroll Consultants and Data teams; plus collaboration with our product and customer support teams.

Responsibilities

• Manage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero.
• Design, develop and deliver workshop content to multiple clients on HR implementations based on HR best practice.
• Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline.
• Support payroll customers in their dual Employment Hero Implementations.
• Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process.
• Be the ‘voice of the customer’ and use your HR knowledge, experience and insights to test new features and influence future product development.
• Project manage multiple client projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets.
• Documentation of content to support system implementation.
• Handle customer escalations and objection handle where appropriate.

Qualifications

• 3+ years experience/background in HR, Recruitment, Payroll, SaaS, systems implementation, online training, customer success, account management or customer facing technical support.
• Project management experience and ability to work in a fast-paced, high velocity environment.
• Strong ability to build client relationships, influencing customer behaviour, and delivering an outstanding customer experience.
• Naturally enjoy technical problem solving, setting up new systems and deep diving into customer data.
• Aren’t afraid of targets and KPIs because they inspire and motivate you.
• Enjoy coming up with new ideas and solutions to any sized problem.
• Can easily pivot and adapt when things change unexpectedly.
• Comfortable presenting online training to large and small groups, because you enjoy teaching systems to new users.

Benefits

• Work remotely, with the flexibility to own your time and impact.
• Access cutting-edge tools to amplify your work, knowledge and outputs.
• Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• Own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
• Access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.
• Meet some of our AI tools early in the process, which help us cut the noise and ensure every candidate gets a fair, consistent experience.