[Hiring] HR Generalist @Manila Recruitment

Role Description

The HR Generalist will be responsible for managing the day-to-day technical functions of Human Resources and Recruitment, while also contributing to mid- to long-term strategic HR and recruitment initiatives for the company. This role supports the employee-focused business operations of a small but dynamic boutique BPO organization and requires strong, hands-on, end-to-end HR experience.

We are looking for someone loyal and dedicated, who is comfortable wearing multiple hats and excited to be part of a growing organization.

Duties and Responsibilities

• Human Resources
  • Oversight of all aspects of the employee lifecycle including recruitment, onboarding, performance management, and offboarding.
  • Ensure compliance with Philippine labor laws, DOLE regulations, and internal company policies.
  • Maintain accurate HR documentation such as employee records, contracts, staff inventory, NBI Clearance documents etc.
  • Maintain accurate recruitment documentation such as up-to-date position descriptions, candidate application data, resumes and candidate profiles.
  • Manage employee relations and provide access to coaching, mediation, and guidance to both clients and staff as required.
  • Lead engagement, culture, and retention initiatives in alignment with company values.
  • Administration/management of compensation, benefits, leave, and timekeeping systems in coordination with payroll and finance teams.
  • Provision of required support and guidance to clients regarding matters such as how to manage leave requests, how to use timekeeping software etc. as required.
• Human Resources Operations and Systems
  • Manage and maintain all employee data within HR information systems (HRIS) and other applications, ensuring data integrity and accuracy.
  • Create, manage and optimise HR processes and related SOPs to improve procedures, efficiency and employee experience.
  • Develop HR and recruitment reports, metrics and analytics to support leadership decision-making.
  • Oversee compliance audits, policy reviews, and document control.
• Cross-functional Operations
  • When required, collaborate with IT, Finance and Learning and Development teams to ensure smooth pre-boarding, onboarding, training and offboarding, as well as payroll accuracy.
  • Work closely with Australian General Manager to engage with clients as part of the recruitment process, from initial discovery through to offer letters/reference checking.
  • Support workforce planning, budgeting, and capacity management.
  • Identify and implement operational improvements and automation opportunities.
• Collaborative Strategic Projects
  • Support the CEO and/or the General Manager with special projects across HR, IT, and business operations as required.

Qualifications

• Bachelor’s degree - Psychology, Business Administration, or related field with Human Resources certification.
• Minimum 5 years’ experience in HR, with at least 2 years in an associate or equivalent role.
• English fluency.
• Preference given to experience as in-house HR support for non-BPO companies.
• Exposure and experience with both high-volume recruitment but also targeted recruitment.
• Demonstrated recent experience involving frequent day-to-day interaction with staff or in a process- and admin-driven professional environment.
• Strong knowledge and working understanding of Philippine labor laws and DOLE.
• Experience working with Australian, UK or US clients preferred.
• Candidates must be based in or near Metro Manila, Laguna, or Pampanga.

Key Skills and Attributes

• Strong understanding of Philippine labor laws and employment compliance, as well as good exposure to employee benefit programs.
• Natural leadership ability with very high levels of integrity.
• Highly confident and proactive with communication skills (written, verbal and non-verbal).
• Adaptable to a values-led approach to people and related client management.
• Exceptional organisational and administrative ability with excellent attention to detail.
• Very good level of technical proficiency (Microsoft 365 suite, HRIS systems, payroll platforms, AI tools).
• Ability to work autonomously and make sound decisions with minimal supervision.
• Proactive, adaptable, and solutions-oriented mindset.
• Analytical thinker with the ability to translate data into operational insights.

Job Type

• Direct Employment
• Full-time
• Remote
• Work Schedule: Monday to Friday, 7:00 AM - 4:00 PM Philippine time (9:00 AM – 6:00 PM AEST)
• Industry: Staffing and Recruiting Services