[Hiring] HR Delivery Partner @Dayforce

Role Description

The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.S., Mexico, and Canada. This role handles escalations from Tier 1 or Centers of Excellence (COEs) and provides expert-level support to employees, managers, and leaders. This position bridges the gap between strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. The HRDP supports cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness.

What you'll get to do

• Operational HR Support
  • Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise in North America.
  • Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application.
  • Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.
  • Conduct intake sessions and participate in employee investigations as directed by Employee Relations.
• Performance & Employee Relations
  • Lead and coordinate performance improvement plans, documentation, and follow-up with stakeholders.
  • Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs.
  • Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions.
• Compliance & Process Delivery
  • Ensure adherence to employment laws, company policies, and audit requirements across North America.
  • Assist in delivering HR programs and initiatives, including training and policy implementations.
• Continuous Improvement
  • Identify and document process enhancements that streamline HR operations and improve employee experience.
  • Contribute to knowledge base development for Tier 1 teams, ensuring efficient case management and consistent communication.
  • Partner with peers and leaders to standardize best practices while maintaining flexibility for regional requirements.

Qualifications

• A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism.
• The ability to maintain clear escalation paths and effective collaboration with HR Business Partners and Centers of Excellence.
• Strong commitment to documenting policies, processes, and procedures to drive accuracy, compliance, and knowledge sharing.
• Understanding of and support for Tier 0 self-service resources, empowering employees and streamlining case resolution.
• Clear understanding of business and HR strategy.
• Skill in promoting clarity and adoption of the new HR support model, ensuring stakeholders understand roles, responsibilities, and value delivery.
• A proactive, data-informed approach to improving HR processes and elevating employee satisfaction.
• Deep understanding of employment laws.
• Strength in Employee Relations, Investigations, and Performance Management/Improvement Processes.
• Ability to provide front-line customer support to employees and managers.
• Strong skills in Excel and Power BI reporting for HR data analysis and compliance tracking.
• Project management skills with the ability to manage multiple priorities and drive process improvements.
• Excellent communication skills, both written and verbal, with the ability to influence and build trust across all levels.
• Familiarity with and willingness to leverage AI tools to increase efficiency and service quality.

Requirements

• To support single country: 3-5 years of HR Generalist or Specialist experience supporting front-line employee solution areas within North America.
• To support multiple countries: 4-7 years of HR Generalist or Specialist experience.
• Deep understanding of employment laws and HR operations.
• Experience handling employee relations, performance management, and policy interpretation.
• Strong knowledge of HR systems, case management tools, and service delivery models (experience with Dayforce or other HCM platforms preferred).
• Proven ability to manage confidential information with integrity and discretion.
• Excellent communication, problem-solving, and interpersonal skills.

Benefits

• Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.
• We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth.
• We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life.
• Our focus is not just on your job but on supporting you to be the best version of yourself.