[Hiring] HR Central Representative @Republic Services

Role Description

The HR Central team is a shared services delivery function focused on providing resolutions to our employees, with employee experience at the forefront. This team focuses on supporting the HR system applications through case management, continuous improvement, and education.

As an HR Central Representative, you will impact all aspects of the employee experience while supporting the processes and systems that enable the HR team to successfully recruit, retain, develop, and reward our hard-working employees. You’ll serve as the first line of support to our employees, acting as the liaison between HR and the business on the HR Operations team.

Principal Responsibilities

• Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system.
• Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution.
• Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle.
• Maintains employee data within our people-focused systems, ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures.
• Provide end-user support for employees interacting with HR systems, including navigational questions and basic system issue resolution.
• Leverage knowledge management tools to effectively respond to, document, and monitor inquiries.
• Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage.
• Maintains a continuous improvement mindset; identifying process and technology opportunities.
• Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures.
• Follows and maintains Standard Operating Procedures (SOPs), inclusive of process workflows.
• Partners closely with the HR Centers of Excellence in support of people programs and initiatives.
• Participates in special projects and performs other job-related duties as assigned or apparent.

Qualifications

• Workday experience - preferred.
• Passionate about customer service and the employee experience.
• Positive team player attitude.
• Highly organized and process-oriented.
• Strong attention to detail.
• Ability to handle multiple demands and competing priorities.
• Effective interpersonal skills to communicate clearly across all levels of the organization.
• Strong ethics and the ability to maintain a high level of confidentiality.
• PC software knowledge and skills, including Excel, Word, and PowerPoint.
• Bachelor’s degree - preferred.
• Previous experience in an HR role - preferred.

Requirements

• 1 year of experience in HR, business, or customer service support role.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).