[Hiring] HR Business Partner @First Help Financial

Role Description

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new Business Partner to our People Operations department to accommodate our remarkable growth! The Strategic HR Business Partner (HRBP) is a trusted advisor to leaders and a key driver of people strategy across assigned business units. This role goes beyond transactional HR support and focuses on organizational effectiveness, leadership development, workforce planning, and culture execution. You will partner directly with senior leaders to translate business goals into people strategies that improve performance, retention, and engagement, while ensuring compliance and consistency across the organisation.

What you will do:

• Strategic Partnership & Advisory
  • Serve as a trusted thought partner to leaders on organizational design, workforce planning, and team effectiveness
  • Coach leaders on performance management, employee relations, change management, and leadership effectiveness
  • Partner with leadership on proactive retention and engagement
• Performance & Talent Management
  • Drive consistent performance management practices, including goal setting, feedback, development planning, and corrective action when needed
  • Support talent reviews, succession planning, and internal mobility initiatives
  • Identify capability/skill gaps and partner with department leadership to deliver targeted solutions
• Employee Relations & Culture
  • Lead complex employee relations matters with professionalism, consistency, and sound judgment
  • Promote a positive, inclusive, and high‑performance culture aligned with First Help Financial’s values
  • Support leaders through organizational change, growth, and transformation initiatives
• Data‑Driven People Strategy
  • Use people metrics and insights (engagement, turnover, performance, etc.) to inform decisions and influence leaders
  • Identify trends and recommend actionable solutions that improve business outcomes
  • Partner with People Operations to translate data into executive‑ready insights
• Compliance & Risk Management
  • Ensure people practices align with federal, state, and local employment laws
  • Partner with People Ops leadership on policy development, interpretation, and consistent application

Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field required (Master’s preferred)
• 7+ years of HR Business Partnering experience
• Proven experience partnering with senior leaders in a fast‑growing or evolving organization
• Strong working knowledge of employee relations, performance management, and employment law
• Ability to balance empathy with business judgment and accountability
• Excellent communication, coaching, and influencing skills
• Experience using HRIS and people analytics to inform decision‑making (Rippling preferred)
• Strong understanding of foundational HR principles and best practices
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, including Excel
• Strong organizational and time management skills, with attention to detail
• Ability to handle sensitive and confidential information with integrity and professionalism

Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
• Diversity and Inclusion - FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.