[Hiring] Head of Recruitment Operations @Inside Out Hiring

Role Description

As the Head of Recruitment Operations, you will run and grow the delivery side of the business, reporting directly to the founder.

• Time-to-fill: Managing the timeline from signed client to placed candidate.
• The Bench: Maintaining a pipeline of fully screened, interview-ready candidates for our highest-volume roles.
• Team Performance: Leading an operations coordinator, recruiters/screeners, and sourcing support while establishing productivity standards and scorecards.
• Quality Control: Ensuring placement quality and 90-day retention (replacements come directly out of our margin).
• Process Optimization: Managing our ATS pipeline (JazzHR), sourcing channels, and overall candidate experience.
• Scale & Expansion: Driving more placements per month without quality slipping, and expanding the roles we place as the business grows.

Your first 90 days will involve:

• Auditing the current pipeline, bench, and screening processes to identify what is working and what isn't.
• Setting the fill-speed and quality standards the team will be held to, putting scorecards in place to track them.
• Rebuilding the candidate bench so a signed client is never waiting on sourcing.
• Establishing a daily and weekly operating rhythm that keeps every open search moving.

Qualifications

• 5–10+ years in recruitment with real leadership experience (ran an agency, branch, or perm desk with P&L or billings responsibility).
• Experienced in managing recruiters and holding a firm quality bar under speed pressure.
• Highly data-driven: you know your placements per month, fill times, and fall-off rates cold.
• Calm, structured, decisive, and ruthless with prioritization—you don't drop balls.
• Comfortable working US-aligned hours remotely.
• Proficient in leveraging AI tools to screen, source, and move faster.
• A builder at heart: comfortable rewriting broken processes or scaling a half-built function.
• Experience placing into US, UK, or Australian clients is strongly preferred.

Benefits

• No Red Tape: Work directly with the founder. Decisions get made in a conversation, giving you a direct line to strategy and hiring.
• Zero Client Acquisition: Inherit a paid-ads and sales engine that already produces signed clients so you can focus entirely on delivery.
• Massive Upside: Beyond base and performance bonuses, this role is on a path to a profit-share incentive. Build the machine and share in what it produces.
• Premium Positioning: We charge top-of-market fees, allowing us to hire well, pay well, and maintain elite standards.
• Global & Remote: Join a 100+ person team across South Africa, the Philippines, and Latin America with no commute and US-dollar earnings.
• Room to Build: Shape how our role expansion happens rather than inheriting someone else's playbook.

Compensation

• Base Salary: $5,000–$6,000 USD/month
• On-Target Earnings (OTE): $8,000–$10,000 USD/month (performance bonuses tied to placement volume and quality)
• Profit-share incentive model as the company grows

How to Apply

Along with your CV, provide a video introduction telling us:

• How many placements per month your desk or team made.
• Your average time-to-fill.
• The biggest operational problem you fixed in a recruitment business.

Note: Candidates who know their numbers cold will move fastest through our process.