[Hiring] Global HR Portal - Content Specialist @Iron Mountain

Role Description

Iron Mountain is seeking a motivated Global Human Resources (HR) Content Specialist to join our Global HR Content and Portal team. In this role, you will be responsible for curating, standardizing, and optimizing employee and HR agent knowledge content within ServiceNow HR Service Delivery to drive global self-service adoption and significant case deflection. You will be joining a newly formed, dynamic team of five regional experts dedicated to enhancing the digital employee experience for a workforce of over 28,000 people worldwide.

What You’ll Do (Core Responsibilities)

• Author, upload, and audit high-quality knowledge articles in ServiceNow HR Service Delivery, ensuring 90%+ content accuracy and alignment with global tone-of-voice standards.
• Collaborate with Centers of Excellence and regional stakeholders across Europe, Middle East, and Africa (EMEA), North America, Latin America (LATAM), and Asia-Pacific (APAC) to translate complex policies into clear, accessible guidance.
• Ensure compliance with organizational standards by coordinating publishing workflows and leveraging Artificial Intelligence (AI) tools to enhance content search-ability and self-service efficiency.

Qualifications

• Several years of experience in Human Resources, Shared Services, or Global HR environments.
• Strong knowledge of HR knowledge platforms, specifically ServiceNow, Jira, SharePoint, Confluence, or Salesforce.
• Proven ability in creating knowledge-based content and supporting employee self-service initiatives within a global or regional operating model.
• A Bachelor’s degree or equivalent professional experience in Human Resources, Communications, or a related field.

Benefits

• Competitive compensation and benefits aligned with your experience.
• Paid time off and holidays to support work-life balance.
• Flexible work options and alternative work arrangements.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth within a global organization.

Company Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.