[Hiring] Escalation Specialist @Career Choice

Role Description

We are looking to hire a bright, articulate, analytical and customer-oriented person with a desire to be a part of this unique mission-driven team. You will be charged with raising the bar on the associates' experience with the Career Choice benefit.

The role of the Career Choice Program Specialist supports the associates participating in the program. You will need to be agile and able to manage multiple work streams at once by:

• Resolving escalations from our employees using the Career Choice benefit when they have payment, application, or eligibility related issues.
• Resolving escalations from internal HR teams in order to help them guide associates through using the Career Choice benefit.
• Supporting third party partners (i.e. school partners) when they need assistance with catalog listing issues, payment issues, data sharing, and similar types of transactional support interactions.
• Contributing to data driven reports that highlight the status of team goals.

Qualifications

• 3+ years of human resources experience.
• Experience with HR processes and systems.
• Experience with process improvement and stakeholder management.
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.

Company Description

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. We believe that everyone who comes to Amazon should be able to build their career. As a result, Amazon created the Career Choice program in 2012, and we’ve served over 100,000 learners since then.