[Hiring] Escalation Specialist @Amazon

Role Description

We are looking to hire a bright, articulate, analytical and customer-oriented person with a desire to be a part of this unique mission-driven team. You will be charged with raising the bar on the associates' experience with the Career Choice benefit.

The role of the Career Choice Program Specialist supports the associates participating in the program. You will need to be agile and able to manage multiple work streams at once by:

• Resolving escalations from our employees using the Career Choice benefit when they have payment, application, or eligibility related issues.
• Resolving escalations from internal HR teams in order to help them guide associates through using the Career Choice benefit.
• Supporting third party partners (i.e. school partners) when they need assistance with catalog listing issues, payment issues, data sharing, and similar types of transactional support interactions.
• Contributing to data driven reports that highlight the status of team goals.

Qualifications

• 3+ years of human resources experience
• Experience with HR processes and systems

Requirements

• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.