[Hiring] Enrollment Manager @NFP

Role Description

The Enrollment Services Manager Level 1 position is an essential role to the success of the organization. The enrollment services manager is responsible for leading the benefits enrollment and support onsite and call center teams, call center process and call center software for open enrollments and perpetual new hire benefits enrollments for employer clients. This role will require someone with attention to detail, excellent communication skills, both oral and written. The ideal candidate will have management experience, customer service experience and must have at least 3 years of employee benefits/insurance experience.

• Work with the director of enrollment services to plan overall enrollment strategy for onsite and call center enrollments for both open, new hire and qualifying life event enrollments.
• Lead implementation, enrollment and wrap up meetings with brokers and HR benefits managers.
• Develop benefits communication and engagement strategies.
• Prepare enrollment training guidelines.
• Review, troubleshoot and resolve enrollment issues in benefits enrollment platforms such as Employee Navigator, ADP, Workday, UKG, etc.
• Train, coach and support onsite and call center benefits counselors.
• Support, manage and create processes for onsite and call center enrollments.
• Manage support tickets and qualifying life event requests from benefits counselors and employees.
• Calculate post enrollment annual premium and expenses.
• Manage and maintain multiple call center software platforms such as:
• Call center phone software
• Third party call center relationship
• Appointment scheduling software
• Support ticket system
• Texting platforms
• Digital benefits microsites
• Provide onsite and call center analytics for call center activity and productivity.
• Work directly with brokers and HR managers to establish processes and maintain expectations for existing clients new hire enrollments, Qualifying Life Events, Court Ordered benefit change requests and open enrollment.
• Work directly with brokers and HR managers to bring on new employees and establish processes for open enrollment and new hire.
• This role is also responsible for all employee facing communications including, but not limited to:
• Flyers
• Memos
• Posters
• Postcards
• Texting and email campaigns
• Digital benefits microsite platforms

Qualifications

• Management experience
• Customer service experience
• At least 3 years of employee benefits/insurance experience

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives may be available

Company Description

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.