[Hiring] Employment Support Specialist @Talent Acquisition - Achev

Role Description

As part of Employment Services (ES), the Employment Support Specialist helps individuals achieve their employment goals and conduct job searches within the Integrated Employment Services (IES) program. IES aims to provide comprehensive support that leads to sustainable employment. This includes individualized assistance with:

• Career exploration
• Goal setting
• Skills and interest assessments
• Interview preparation
• Job readiness

The Employment Support Specialist may also offer job retention support for clients who need additional coaching and mentoring to maintain employment or advance in their careers. The role may require delivering some or all components of the IES model.

Duties & Responsibilities

• Facilitate structured and individualized support for conducting successful job searches in a group and/or individual setting.
• Provide career exploration, identification, and clarification of interests, abilities, skills, education, and experience in relation to short- and long-term career and employment goals.
• Facilitate an orientation to the workplace, including rules and expectations of employers, rights and responsibilities of employers, and Canadian workplace culture.
• Provide counselling and coaching in life skills that support successful employment.
• Support individuals for disclosure of disabilities that may affect employment participation.
• Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, education and training options, and current labour market information.
• Provide support to clients in assessing their qualifications against job requirements.
• Provide information about and access to professional accreditation, language credentials, and prior learning assessments.
• Support mentoring and coaching during the job search process.
• Provide support with referral and access to other services, including education and training.
• Provide assistance to clients who require enhanced support, such as job search, mentoring, and/or job retention.

Additional Duties and Responsibilities:

• Develop and offer Itinerant Employment Services within the local catchment area to new and existing partnerships.
• Maintain up-to-date information on local labour market, community resources, and referral protocols.
• Utilize the EOIS system, Service System Manager’s databases, and internal OneClient system for tracking clients, conducting follow-up, and recording activities.
• Maintain case notes and documentation of client engagement, progress of completion of action items from individualized Employment Action Plans, and documentation of client progress and results.
• Provide assistance to both Resource and Information and other areas of the IES delivery model as required.
• Ability to continue operations under a Remote Delivery Model, as and when required.

Qualifications

• University Degree or College Diploma in a related discipline.
• Extensive knowledge of Employment Services; must have 1-2 years’ experience in an ES role.
• Experience in delivering outcome-based employment services.
• Extensive experience with MLTSD’s Case Management System (EOIS CaMS).
• Knowledge of Ministry Delivered Programs and related guidelines for administration (i.e., Better Jobs Ontario).
• Minimum of 2 years’ demonstrated experience in some or all aspects of Job Search, Job Placement and Incentives, or Job Retention including employment/coaching.
• Minimum of 2 years’ experience facilitating job search related sessions with knowledge of current job search techniques and assessment tools in a group setting to adult learners.
• Ability to learn new technology tools such as Achev's parallel data management system (CETRA).
• Demonstrated knowledge of LMI, job search techniques, and recruitment and community resources, programs, and services.
• Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada, or other groups with specialized needs.
• Excellent interpersonal, communication, and teamwork skills.
• Experience working in a fast-paced and outcome-based environment.
• Goal-oriented, highly organized, flexible, and adaptable.
• Superior time management skills.
• Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint, and Outlook) and online employment tools.
• Ability to deliver services in both official languages (English/French). Knowledge of other languages is considered an asset.
• Ability to administer and interpret Level B tests/psychological instruments, Personality Dimensions, MBTI, COP System, or Life Skills Certification would be an asset.
• Ability and willingness to work evenings, weekends, or split shifts as necessary.

Salary

Salary rate: $55,827.46

Application Process

Please note that we use AI tools in our application screening process. All hiring decisions involve human review. We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website: www.achev.ca